CABLEDATA AND YOURACCOUNTS.COM(SM) ALLIANCE YIELDS NEW MAJOR CUSTOMER DEPLOYMENT ALLIANCE DELIVERS ELECTRONIC BILL PRESENTMENT AND PAYMENT Solution To Time Warner Communications
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Story Filed: Monday, September 27, 1999 8:04 AM EST
RANCHO CORDOVA, Calif., Sep 27, 1999 /PRNewswire via COMTEX/ -- CableData, a global leader in open billing and customer management systems, and YourAccounts.Com, a leading provider of Internet billing and statement presentment solutions, today announced that their previously announced relationship has resulted in a new major customer deployment. The joint customer, Time Warner Communications' Mid-South Division, chose the combined CableData and YourAccounts.Com solution to enhance customer service and maintain its competitive technology advantage.
The alliance, which was first announced last year, provides for CableData to interface its technology for processing and handling complex multi-channel TV billing data with YourAccounts.Com's e.bill.anywhere(SM) e-billing solution. YourAccounts.Com provides hosted technology for packaging and presenting billing information in a consumer-friendly Web-based environment. The combined technologies give consumers unparalleled flexibility in how electronic statements can be viewed and paid online -- either on a cable TV service provider's Web site or through electronic bill consolidators.
"Our organization has consistently positioned itself as a technology and customer service leader," said Dean A. Deyo, president, Time Warner Communications Mid-South Division. "Delivering bills on-line allows us to extend that technology leadership to an area central to our philosophy of providing premier customer service. Our customers tell us consistently that they are interested in more convenient and interactive ways to view and pay their bills, and Web-based delivery is the best way to get them there."
The Time Warner Cable Implementation The Mid-South Division of Time Warner Communications has consistently been in the vanguard of technology leaders in the cable TV industry. The division was among the first to upgrade much of its physical plant to fiber optic cable and has been aggressive in its roll-out of Roadrunner cable modem technology. To continue its drive as a technology leader and to enhance consumers' options for getting billing data, Time Warner decided to aggressively pursue electronic bill presentment and payment options.
After conducting a thorough review of competing electronic billing solutions, Time Warner chose the joint solution from YourAccounts.Com and CableData for simplicity in getting to market quickly and the proven track-record of the two organizations in the billing industry.
"CableData is focused on delivering billing solutions to our customers that help them improve customer service and maintain a competitive edge in an increasingly competitive market segment," said Bob McKenzie, vice president of strategic marketing at CableData. "Our alliance with YourAccounts.Com works to deliver that kind of value to our joint customers in this increasingly important area of customer service and billing."
"Electronic bill presentment and payment is an important area for technology and customer service leadership companies to focus on," said Tom Roberts, VP of marketing at YourAccounts.Com. "Our alliance with CableData allows us to bring a comprehensive, simple to implement solution to the cable TV industry."
About CableData CableData is a leading provider of customer care and open billing systems to the global communications industry. Clients include providers of cable television, wireless and wireline telephony, direct broadcast satellite, electricity, water, gas, waste management, utility and multiple services in more than 30 countries. For three decades, CableData has connected people through technology with its solutions -- installed, proven and in operation worldwide. CableData's systems address the full range of companies by size and needs from small-scale, single-service applications to industry-wide, multi-service operations.
The company also offers a complete range of complementary professional services, including consulting, custom application development and client training. CableData is dedicated to helping its customers increase revenues, reduce operating expenses and improve their levels of customer care. More information on CableData's products and services can be found at www.cabledata.com.
About YourAccounts.Com YourAccounts.Com(SM) is a division of Output Technology Solutions, the leading provider of paper and electronic statements and other documents to companies who value customer communication and customer service. YourAccounts.Com is focused exclusively on Internet bills, statements and related recurring customer communications. YourAccounts.Com and its parent company serve companies in a range of market segments, including communications, video services, mutual fund, brokerage, banking, insurance and other industries. YourAccounts.Com and its parent company have long-term relationships with 300 major customers, such as Cellular One of San Francisco, MCI WorldCom and Pepco. More information can be found at www.youraccounts.com.
SOURCE YourAccounts.Com (C) 1999 PR Newswire. All rights reserved. prnewswire.com
CONTACT: Tom Roberts, VP of Marketing of YourAccounts.Com, 916-939-4656,
or tom--roberts@youraccounts.com; or Martyn Whittaker, Dir. Strategic Marketing and Communications of CableData, Inc., 916-636-5533, or martyn--whittaker@cabledata.com; or Eric Sutphin of Blanc & Otus, 415-912-2322, or esutphin@blancandotus.com, for CableData
WEB PAGE:
youraccounts.com
cabledata.com
GEOGRAPHY: California
INDUSTRY CODE: MLM CPR SUBJECT CODE: JVN
Copyright ¸ 1999, PR Newswire, all rights reserved.
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