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Technology Stocks : MSTG - E-Mail Response Management -- Ignore unavailable to you. Want to Upgrade?

To: ynot who wrote (53)	9/28/1999 9:50:00 AM
From: greentree	Respond to of 113

Definitely a stupid PR move, I'd fire the pr company that let this happen. Makes both Donner Corp. and Mustang look like lightweights. No "real" investment banker would do this. Important question we all need the answer to: Did they pay for the research report? If so, it needs to be disclosed so we all know that the research is worthless. Seems like the market is already telling us it is. Good opportunity ruined. Bummer.

To: ynot who wrote (53)	10/12/1999 9:16:00 AM
From: Mike E.	Respond to of 113

MSTG news... Tuesday October 12, 7:04 am Eastern Time Company Press Release Mustang.com Announces New Corporate Branding Strategy New Name, Identity Strategy to Reflect Online History and Evolution BAKERSFIELD, Calif.--(BUSINESS WIRE)--Oct. 12, 1999--Mustang Software, Inc. (Nasdaq:MSTG - news) today unveiled that it has changed its name to Mustang.com, Inc. to provide a new corporate brand with the singular focus of aligning the Company and its industry leading eService platform with the efforts of the 290+ organizations that have established the Company as a leader in the eBusiness and eService infrastructure markets. Mustang.com represents the convergence of thirteen years of online communications technology experience with the next generation of online interaction -- eBusiness and eService infrastructure. ``E-mail presents the single greatest opportunity to leverage the electronic customer relationship,' commented President and CEO, Jim Harrer. ``It is widely recognized that a rich and rewarding online experience is based on more than content or commerce alone. The immediate, personal communication customers now demand requires that companies embrace integrated eService as a means to more loyal and longer-lasting relationships. We want to champion the personalized, technology-driven eService process as a profitable means by which a company can demonstrate its commitment to customer satisfaction and earn its audience's attention and loyalty.' Supporting the corporate name change is a new product branding effort, complete with website, logo, and tagline that define Mustang.com's unique position as both a technology innovator and time-tested partner. Streamlined graphics and a new tag, ``Trusted eService Solutions', accompany the award-winning Internet Message Center e-mail management platform, recast as Mustang Message Center. ``Our challenge was to restate our commitment to the core brand while leveraging the innovation that is defining eService as a central business process. E-mail is linking customer interactions across all media and presenting tremendous opportunities to personalize the electronic interaction,' said Mustang.com VP Marketing Tanley Martin. ``Mustang has evolved technologically without straying from its mission to advocate and enable complete customer satisfaction. Future communications will support these elements in tandem.' Mustang.com's ``Trusted eService Solutions(TM)', based on the award winning Mustang Message Center 3.0 platform, provide comprehensive customer interaction and management via the Internet, including advanced web-based self-help, inbound e-mail management, and intelligent automated e-mail response. While Mustang.com recognized the significance of leading technology, its research demonstrated the market tendency towards high-touch organizations, often noting the Company's extended market presence, and the expectation of a highly personalized exchange. ``Mustang.com's online and Internet experience is unmatched in the industry and something to which our customers respond,' continued Mr. Harrer. ``While our customers consistently delight in the technology we deliver, they almost unanimously cite our past success as a differentiator over the companies that have followed us into this market.' About Mustang.com and Mustang Message Center Mustang.com enables loyal, high quality customer relationships through the design, development and support of Internet and e-mail based customer management software applications. Mustang Message Center is an award-winning eService solution that improves e-mail management in mission-critical, high-volume customer service operations. The Mustang Message Center is actively utilized for 24x7, mission-critical customer service, by more than 290 companies, supporting hundreds of thousands of transactions every day. Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA 93306 with offices in Boston, MA, Chicago, IL, Los Angeles, CA, Miami, FL, Atlanta, GA, New York, NY and Washington, DC. Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2599; or e-mail, info@mustang.com. Additional information is available from Mustang.com on the Web at mustang.com. -------------------------------------------------------------------------------- Contact: Mustang.com, Inc. Bob Allman, 661/873-2559 bob.allman@mustang.com or Continental Capital & Equity Dodi B. Zirkle, 407/682-2001 dodi@insidewallstreet.com

To: ynot who wrote (53)	10/12/1999 9:18:00 AM
From: Mike E.	Respond to of 113

More MSTG News... Tuesday October 12, 7:04 am Eastern Time Company Press Release Mustang.com Announces the Next Generation of the Award-winning Mustang Message Center Platform -- Version 3.0 Version 3.0 Paces Market Demand for Increasing Power and Support of Industry Standard Technologies BAKERSFIELD, Calif.--(BUSINESS WIRE)--Oct. 12, 1999-- Mustang.com, Inc. (Nasdaq:MSTG - news) today announced the release of Mustang Message Center v3.0. With an increasingly advanced architecture, expanded scalability and additional functionality, the award-winning software platform extends its technology lead in the e-mail management segment of the eService infrastructure market. The Mustang Message Center e-mail management platform has been widely accepted as the industry leader with respect to ease of integration, intelligent workflow management and proven dependability for mission-critical eService applications. Mustang Message Center v3.0 continues this tradition of excellence with additional features that translate directly to increased customer satisfaction. Among the features added to Mustang Message Center v3.0 are support for the Oracle database platform, a new administration and configuration interface, Mustang Manager(TM), designed as a Microsoft Management Console snap-in, and Windows NT event logging capabilities. The new Mustang Manager is based upon an expanded Message Center Architect API, enabling seamless integration of Message Center system configuration and administration utilities with other enterprise-level eBusiness and eService solutions -- an industry first. Mustang.com Vice President of Engineering Scott Hunter stated, ``Companies are racing at a breakneck pace to maintain their service quality online. They are being severely tested by tremendous demands on their technology and customer service infrastructures. A product like Mustang Message Center v3.0 brings additional resources to bear on the issue. Its ability to freely support existing ERP and CRM technologies unifies an organization's efforts, and is in most cases unique among eService applications. Companies demand from us that our technology work with premier business applications like Oracle databases and Windows NT systems to increase workforce productivity. We deliver to the benefit of the customer, ours and theirs.' These enhancements allow greater enterprise scalability and system knowledge for administrators. Additional features support a more efficient service process, a flexible administration security access model, and an improved Java Agent for non-Windows users. ``The integration of Version 3.0's new technologies, each of which alone offers key benefits to the service-driven company, is impressive when taken in total. The efficiencies, the ease of integration, and the administrator empowerment all translate directly to an enriched customer experience. The companies that invest in technology solutions will shine as products like Mustang Message Center infuse their service structure with market-defining quality,' explained Mr. Hunter. Mustang Message Center v3.0 is currently available to new customers or as an upgrade for existing customers. About Mustang.com and Mustang Message Center Mustang.com enables loyal, high quality customer relationships through the design, development and support of Internet and e-mail based customer management software applications. Mustang Message Center is an award-winning eService solution that improves e-mail management in mission-critical, high-volume customer service operations. The Mustang Message Center is actively utilized for 24x7, mission-critical customer service, by more than 290 companies, supporting hundreds of thousands of transactions every day. Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA 93306 with offices in Boston, MA, Chicago, IL, Los Angeles, CA, Miami, FL, Atlanta, GA, New York, NY and Washington, DC. Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2599; or e-mail, info@mustang.com. Additional information is available from Mustang.com on the Web at mustang.com. -------------------------------------------------------------------------------- Contact: Mustang.com, Inc., Bakersfield Bob Allman, 661/873-2559 bob.allman@mustang.com or Continental Capital & Equity Dodi B. Zirkle, 407/682-2001 dodi@insidewallstreet.com

To: ynot who wrote (53)	10/12/1999 9:19:00 AM
From: Mike E.	Read Replies (1) \| Respond to of 113

and yet MORE MSTG News... Tuesday October 12, 7:05 am Eastern Time Company Press Release Mustang.com Announces Mustang TeleAgent -- Integrated Customer Management for the Award-winning Mustang Message Center Platform Mustang TeleAgent(TM) Introduces Seamless Integration of Customer Histories With Third-Party eBusiness and eService Solutions BAKERSFIELD, Calif.--(BUSINESS WIRE)--Oct. 12, 1999-- Mustang.com, Inc.(TM) (Nasdaq:MSTG - news) today announced the availability of Mustang TeleAgent, an inventive new application designed for the industry leading Mustang Message Center(TM) e-mail management platform. Supporting the company's mission to enable superior online customer service through technology solutions, Mustang TeleAgent improves the flexibility and range of the eService process by providing seamless integration of customer e-mail transaction histories within third-party eBusiness and eService solutions. The unique Mustang TeleAgent application allows companies to track customer correspondence across various media types. Current Mustang Message Center technology tracks e-mail customer service interactions, providing e-mail customer service representatives (CSR's) with a threaded history of a customer's interactions. Beginning with Mustang TeleAgent, companies can provide their Call Center CSR's with the same detailed customer e-mail contact history, even when the current request is fielded over the phone. Based on Mustang Message Center's open, standards-based architecture, Mustang TeleAgent enables seamless integration of customer e-mail histories within third-party applications supporting Java and/or ActiveX extendable architectures. Additionally, Mustang TeleAgent can be deployed as a standalone application. Mustang.com Vice President of Engineering Scott Hunter said, ``The development was driven by the consumer demand that eBusinesses be completely integrated and enabled in the Internet space. Customers want the ability to deal in multiple media dependent solely upon their own criteria. Our challenge was to maintain the consistency between the Mustang Message Center platform and existing eService and eBusiness applications -- without any custom development. The result will delight the end-user with unsurpassed eService, as well as the client company with its design and ease of use.' Mustang TeleAgent moves companies towards a single point of contact, raising eService quality while lowering costs through more effective management of information and organizational resources. The application is available as an optional component of Mustang.com's latest Mustang Message Center eService platform, version 3.0. About Mustang.com and Mustang Message Center Mustang.com enables loyal, high quality customer relationships through the design, development and support of Internet and e-mail based customer management software applications. Mustang Message Center is an award-winning eService solution that improves e-mail management in mission-critical, high-volume customer service operations. The Mustang Message Center is actively utilized for 24x7, mission-critical customer service, by more than 290 companies, supporting hundreds of thousands of transactions every day. Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA 93306 with offices in Boston, MA, Chicago, IL, Los Angeles, CA, Miami, FL, Atlanta, GA, New York, NY and Washington, D.C. Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2599; or e-mail, info@mustang.com. Additional information is available from Mustang.com on the Web at mustang.com. -------------------------------------------------------------------------------- Contact: Mustang.com, Inc., Bakersfield Bob Allman, 661/873-2559 bob.allman@mustang.com or Continental Capital & Equity Dodi B. Zirkle, 407/682-2001 dodi@insidewallstreet.com