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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?


To: PCSS who wrote (68005)9/28/1999 10:32:00 AM
From: Elwood P. Dowd  Respond to of 97611
 
Tuesday September 28, 7:33 am Eastern Time

Company Press Release

Compaq Revolutionizes Technical
Support with Built-In Technician for
Presario Customers

New eService Tool Enables PCs To Diagnose and Repair Themselves at the
Touch of a Button

HOUSTON--(BUSINESS WIRE)--Sept. 28, 1999--In its latest move to offer consumers leading service
and support, Compaq Computer Corporation (NYSE: CPQ - news) today unveiled the Compaq Built-In
Technician for Presario customers. The newest addition to the Extra Mile eService Program, this new
tool, powered by technology from Motive Communications, automatically diagnoses and repairs PCs.
By simply pressing a special button on the keyboard, consumers are quickly and easily taken through a
convenient and automatic process that enables a PC to help fix itself. The Built-In Technician will be
available early next month for new Presario Internet PC customers.

Compaq today also unveiled another eService tool called Ask Compaq, a natural language search
engine that allows consumers to ask questions about their PCs without needing to know computer
jargon or technical terms. By simply typing in a question such as ''How do I upgrade my memory,''
consumers get easy-to-understand answers quickly. Ask Compaq is powered by Ask Jeeves
technology and will be available early next month.

''Because first-rate service and support is key to overall customer satisfaction, Compaq has continued
to develop innovative and easy-to-use tools for our Presario products,'' said Mike Larson, Senior Vice
President and General Manager, Consumer Products Group, Compaq Computer Corporation. ''Today,
we are not only revolutionizing our service and support program, but offering a feature that will truly make
Compaq Presario PCs at retail stand out above the crowd.''

How The Built-In Technician Works

By simply touching a button on the keyboard, the Compaq Built-In Technician quickly and easily takes
the consumer through a convenient and automated process for diagnosing and resolving problems.

Designed to be fast, efficient and effective, the Compaq Built-In Technician features a friendly,
electronic-based service representative named ''Al.'' The customer does not have to answer in-depth
technical questions or perform complex instructions. Al diagnoses the problem, asks the customer for
permission to automatically fix it, and proceeds with the repair once approval is provided. Al first
attempts to find a fix from his ''toolbox'' on the PC's local hard drive and if this is unsuccessful, then
asks the customer to expand the search on the Web, where Al has a much larger ''toolbox'' - or
database of information - to draw from. When necessary, Al also electronically escalates a request for
support to a Compaq technician who will ''own'' a customer's inquiry until the problem is solved.

Al sends the support technician a complete electronic record of the steps that have been taken so that
the customer does not have to hunt manually for details about the configuration of the PC, explain
difficult technical problems, repeat any steps already taken, or initiate a new call to the customer call
center.

Compaq's Built-In Technician is powered by technology from Motive Communications, the emerging
industry leader in software for e-support. Compaq is combining two products from Motive - Motive Solo
for self-service and Motive Duet for electronically-assisted service.

''Motive is delighted to be a key enabler of Compaq's strategy to provide a groundbreaking e-support
offering to its consumers,'' said Scott Harmon, co-founder and CEO of Motive. ''By taking an
enlightened approach to customer service, Compaq is positioning itself to establish a lifetime
relationship with its customers - a clear step beyond the traditional approach of re-acquiring customers
one at a time by selling the latest hardware.''

Other Innovative eService Tools Enhance Customer Support
Experience

The new Ask Compaq search tool allows customers to quickly and easily obtain answers to commonly
asked and complex questions about PCs and service issues. Using information obtained from Compaq's
robust knowledge databases, Ask Compaq can provide fast and relevant suggestions for problem
resolution. Customers also will be able to perform advanced troubleshooting steps by using Compaq's
Advantage KBS knowledge-management system. In addition to the new electronic tools announced
today, Compaq also provides other state-of-the art electronic service and support offerings.

The Compaq Service Connection proactively sends out free software updates to customers to
maximize their PC performance. Since launching the Compaq Service Connection in June 1998,
Compaq has sent more than 13 million software and performance updates over the Web to
Presario customers around the world.
Additionally, Compaq has been providing personal online assistance through the Compaq
Support Forum, where customers can email questions to a Compaq technician or exchange
information with other Presario customers.
With Carbon Copy, Compaq technicians can connect to a customer's PC, remotely diagnose
and resolve technical difficulties and provide customers advice at the same time. This innovative
technology, which resolves 97 percent of customer inquiries during the first call, allows
customers to follow along with the steps being taken by the technician and ask questions or stop
the session at any time.
The MyPresario Web site provides customers with easy access, through the touch of a keyboard
button, to relevant technical information that is specific to their Presario model, as well as quick
access to the latest software updates. Customers also can browse through online documentation
and participate in interactive tutorials that will teach them how to use their Presario PCs, or get
account information about their Compaq.NET Internet account. For more information, please visit
compaq.com or simply press the ''MyPresario'' button on the Compaq
Internet Keyboard.

Compaq Background

Compaq Computer Corporation, a Fortune Global 100 company, is the second largest computer
company in the world and the largest global supplier of computer systems. Compaq develops and
markets hardware, software, solutions, and services, including industry-leading enterprise computing
solutions, fault-tolerant business-critical solutions, enterprise and network storage solutions,
commercial desktop and portable products and consumer PCs. The company is an industry leader in
environmentally friendly programs and business practices.

Compaq products are sold and supported in more than 100 countries through a network of authorized
Compaq marketing partners. Customer support and information about Compaq and its products are
available at compaq.com.

Compaq and Presario, Registered U.S. Patent and Trademark Office. Product names mentioned herein
may be trademarks and/or registered trademarks of their respective companies.

Contact:

Compaq Computer Corporation
Hedy Baker, 281/514-4619
hedy.baker@compaq.com
or
Shandwick International
Darren Wallis, 314/552-6712
dwallis@shandwick.com

More Quotes and News:
Compaq Computer Corp (NYSE:CPQ - news)
Related News Categories: computer hardware, computers, internet

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To: PCSS who wrote (68005)9/28/1999 10:34:00 AM
From: Elwood P. Dowd  Respond to of 97611
 
Tuesday September 28, 7:44 am Eastern Time

Company Press Release

SOURCE: Ariba, Inc.

Ariba Network to Include Compaq
Products

Compaq to Connect its Web Site to Ariba Network Using cXML

BURLINGAME, Calif., and HOUSTON, Sept. 28 /PRNewswire/ -- Ariba, Inc. (Nasdaq: ARBA - news),
the leader in business-to-business eCommerce solutions for operating resources today announced that
Compaq Computer Corp. (NYSE: CPQ - news), the largest global supplier of computer systems will sell
its products through the Ariba Network(TM) eCommerce platform. Ariba and Compaq will also
collaborate on the continued development of Commerce XML (cXML), an XML-based Internet standard
for exchanging supplier content and transaction information between buyers and suppliers.

''We view eCommerce networks as paramount to meeting our customers' requirements for robust,
streamlined procurement,'' said Flint Brenton, vice president, eCommerce, Compaq Computer
Corporation. ''By making our products and services available through the Ariba Network platform and the
Ariba ORMS(TM) application, Compaq is quickly able to leverage a single connection point into many
customers' buying processes. It also allows Compaq to extend our reach into the growing number of
buying organizations using the Ariba Network platform.''

Compaq will make its products and services available to buying organizations using cXML and the Ariba
Network platform, a shared Internet service that integrates business buyers, suppliers, and service
providers. This will provide the opportunity for joint Ariba® and Compaq customers to gain additional
cost savings, efficiencies, and convenience in acquiring Compaq computer products and services.

As one of more than 90 members of the Ariba Supplier Link(TM) program, Compaq gains an additional
eCommerce distribution channel to domestic and international corporate buyers using Ariba
eCommerce solutions. Ariba's customer base includes more than 10 percent of Fortune 100 and many
Global 2000 companies representing over US$138 billion in aggregate spending on all operating
resources. Ariba customers include Andersen Consulting, Bristol-Myers Squibb, Charles Schwab &
Co., Chevron, Cisco, CIBC, CNA, FedEx, General Motors, Hewlett-Packard, Lucent, Merck, MCI
Worldcom, Morgan Stanley Dean Witter, Motorola, Nestle, Philips, SAirGroup, Sonoco Products,
Staples, Transamerica, U S WEST, and Visa.

Compaq will add cXML capabilities to its existing Web site, enabling Ariba users to use the Ariba
Internet Catalog feature to directly view and access the Compaq Web site from within the Ariba solution.
By providing access to the Compaq Web site, the Ariba solution captures and manages purchasing
information and user benefit from the advanced services of the Compaq Web site without leaving the
Ariba user interface. This allows Compaq to leverage its extensive sell-side eCommerce capabilities,
dynamic content, and brand image while allowing the buying organization to maintain control of its
purchasing processes, such as approvals and accounting, in a unified environment through the
intranet-based Ariba ORMS application.

''Compaq's advanced sell-side eCommerce capabilities and its tremendous breadth of products,
services, and solutions it provides add incredible value and momentum to the Ariba Network platform,''
said Dave Rome, vice president of marketing at Ariba. ''By making Compaq computer product and
service information and the Compaq shopping experience readily available to all organizations that use
Ariba eCommerce solutions, Ariba and Compaq will jointly provide our clients with more efficient means
of doing business.''

ABOUT ARIBA, INC.

Ariba, Inc. is the world's leader in business-to-business electronic commerce services and software for
operating resources, the non-production goods and services companies require for day-to-day
operations. The company provides the Ariba Network platform, the industry's leading open, global
platform for business-to-business commerce on the Internet. Together, Ariba's software and services
leverage the Ariba Network platform to automate and integrate the internal and external commerce
processes of buyers, suppliers, and value-added service providers, delivering a global eCommerce
infrastructure that provides cost saving and revenue opportunities for businesses of all sizes. Ariba can
be contacted in the U.S. at 408-543-3800 or at www.ariba.com.

NOTE: Ariba and the Ariba logo are registered trademarks of Ariba, Inc. Ariba ORMS and Ariba Network
are trademarks of Ariba, Inc. All other products or company names mentioned are used for identification
purposes only, and may be trademarks of their respective owners.

SOURCE: Ariba, Inc.

More Quotes
and News:
Ariba Inc (NasdaqNM:ARBA - news)



To: PCSS who wrote (68005)9/28/1999 10:44:00 AM
From: QuentR  Read Replies (2) | Respond to of 97611
 
After the Altavista IPO what will CPQ own? All CMGI? How much would/could be in cash? What can and would they cash in? Does CPQ holding this stock actually add to the value of CPQ stock? I am concerned about Compaq holding all of this stock. It could all be worthless in a couple of years, especially CMGI. Compaq seems to be loosing through this process so far. What will the comapny get for sure out of this deal? Many of the internet players will probably not be here long. I am not sure having Compaq hold this stock will return anything to its stock holders. What do we have right now?



To: PCSS who wrote (68005)9/28/1999 1:03:00 PM
From: Senator949  Read Replies (1) | Respond to of 97611
 
CPQ owns 17% of AV, and 18% of CMGI, which owns 83% of AV... 18% of 83% = 15%, so CPQ in effect owns 32% of AV.

Yeah....but a couple of months ago they owned 100% ... : - (

Robin



To: PCSS who wrote (68005)9/28/1999 7:23:00 PM
From: Jerome  Read Replies (1) | Respond to of 97611
 
I believe that your option choices are right on the money. The Jan.22 1/2's are more expensive but more likely to work out.

I believe that the negative comments on this thread are directly related to the posters entry price on the stock.

Jerome