September 29, 1999 11:09
BellSouth Wireless Data Selects Lucent's Kenan Systems for Complete Wireless Billing and Customer Care, Order Management and Customer Analysis Solution
CAMBRIDGE, Mass., Sept. 29 /PRNewswire/ -- Lucent Technologies' (NYSE: LU) Kenan Systems today announced that BellSouth Wireless Data, a subsidiary of BellSouth Corporation, has selected the Arbor(R)/Mobile solution for billing and customer care, order management, and customer analysis. The Arbor/Mobile product suite -- comprised of Arbor(R)/BP for billing and customer care, Arbor(R)/OM for order management, and Strategist(R) for customer analysis -- will support BellSouth Wireless Data's current services, introduction of advanced services, and projected rapid growth, and will also help BellSouth Wireless Data continue to differentiate itself with superior customer care to its customer base.
"The wireless data industry is growing rapidly and we need to ensure that our operational infrastructure can continue to satisfy increased customer demand," said William F. Lenahan, president and CEO, BellSouth Wireless Data. "Kenan Systems' Arbor/Mobile solution gives our company the quick time-to- market advantage on which it relies to stay ahead of the competition. By offering access to valuable information sources via the most advanced emerging technologies, and by using Kenan Systems' state-of-the-art billing and customer care system, BellSouth Wireless Data will continue to exceed customer expectations and reach an even higher level of customer loyalty."
BellSouth Wireless Data is a leading provider of interactive wireless data communications enterprise and personal solutions for customers who need access to dynamic and critical information on demand. In addition to developing advanced customized industry-based solutions for Fortune 1000 companies, the company provides advanced messaging to broad-based markets through the BellSouth Interactive Paging(SM) service. The BellSouth Interactive Paging service gives users the ability to receive and respond to messages and Internet e-mail, send faxes and text-to-voice messages to telephones, and receive Internet-based information services. The company's BellSouth Intelligent Wireless Network(SM), through its standards-based core technology, provides the best performance, extensive coverage, key end-user features and longest battery life in the industry that allows BellSouth Wireless Data to reliably offer advanced services. Arbor/Mobile provides robust support for all types of wireless data services which bolsters BellSouth Wireless Data's aggressive plans to expand its business.
"BellSouth Wireless Data is committed to advancing its leadership in the wireless data market by offering superior products, services, and customer care to address its customers' needs. We are pleased to help it to achieve these goals," said Bob Kiburz, senior vice president of operations, Kenan Systems. "Our integrated solution for the mobile market offers the robust billing and customer care, order management, and analysis capability that is critical to providing the highest level of service to demanding subscribers of next generation wireless services."
BellSouth Wireless Data, L.P., headquartered in Woodbridge, N.J., is an expert in providing proven wireless data communications solutions that eliminate the barriers between critical information and mobile users. The company, a winner of the prestigious Sears Innovation Source of the Year and Partners in Progress awards, delivers a competitive advantage and increases personal productivity for aggressive, innovative companies and individuals leveraging communications technologies to meet their strategic goals. BellSouth Wireless Data operates its wireless data service throughout the United States, covering more than 93 percent of the urban business population located in 492 Metropolitan Statistical Areas (MSAs) and non-MSAs with a total population of 200 million people. BellSouth Wireless Data is a subsidiary of BellSouth Corporation. BellSouth Corporation provides telecommunications, wireless communications, cable and digital TV, directory advertising and publishing, and Internet and data services to nearly 34 million customers in 19 countries worldwide. E-mail: Bellsouthwd.info@bellsouthwd.com. Web site address: www.bellsouthwd.com.
Kenan Systems, a wholly owned subsidiary of Lucent Technologies, is an award-winning provider of software products and services that answer the specific billing, customer care, order management, usage mediation, and decision support requirements of leading single- and multi-service carriers in the communications industry worldwide, including mobile and wireline voice and data services, broadband and Internet services. Kenan Systems is headquartered in Cambridge, Massachusetts with offices throughout the Americas, Europe and Asia-Pacific. Its more than 100 customers include @Home Network, AT&T, BellSouth International, British Telecom, Casema, Cegetel, France Telecom, GTE, Level 3, MCI WorldCom, Optus, PageNet, Time Telekom and Videotron. Additional information on Kenan Systems' business alliances, products and services may be obtained by visiting kenan.com or via e-mail at info@kenan.com.
Lucent Technologies, headquartered in Murray Hill, New Jersey, designs, builds and delivers a wide range of public and private networks, communications systems and software, data networking systems, business telephone systems and microelectronics components. Bell Labs is the research and development arm for the company. Additional information about Lucent Technologies is available on the company's Web site at lucent.com.
Kenan, the Kenan logo, the Lucent logo, Arbor, and Strategist are registered trademarks or trademarks of Kenan Systems Corporation or Lucent Technologies, Inc. in the United States and other countries. All other product and brand names are the service marks, trademarks, registered trademarks, or registered service marks of their respective owners. All rights reserved.
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