KANA and JFAX are tied up (which you can verify through news releases...I am trying to check out a rumor
PALO ALTO, Calif.--(BUSINESS WIRE)--July 26, 1999--Kana
Communications, a provider of e-business communications solutions,
today announced that JFAX.COM (Nasdaq:JFAX.O), the award-winning unified
messaging service provider, has deployed the Kana Customer Messaging
System(tm) (Kana CMS(tm)) to manage online customer communications,
including phone and e-mail, for superior customer service.
The flexibility of Kana CMS enables JFAX.COM's customer service
representatives to log phone conversations as e-mails into their
contact center. These e-mails are sorted and routed along with
incoming customer e-mails in order to maintain, track and report all
customer contact. As phone conversations are logged into Kana CMS,
incoming customer e-mails are automatically sent to an appropriate
representative, where the system suggests a personal response, saving
time and ensuring quality answers to questions. In addition, the
robust reporting functionality of Kana CMS can analyze and generate
reports based on the content of JFAX.COM's customer interaction
regardless of whether contact was made via e-mail or phone.
Robert Gardner, CS Systems Administrator, JFAX.COM states,
"Kana's complete solution helps us meet the growing demands of our
customers and track all interaction, whether it's phone or e-mail or
both, which is essential to our business. This centralization of
customer data will assist JFAX.COM in its quest to delight the
customer and provide world-class customer care."
"Customer interaction is a critical part of any e-Business
model," says Mark Gainey, President and founder of Kana
Communications. "Kana CMS lets JFAX.COM centralize its phone and
e-mail customer interaction data to ensure not only efficiency and
accuracy, but customer satisfaction."
About JFAX.COM
JFAX.COM (Nasdaq:JFAX.O) was founded on the visionary idea of a
universal inbox combining a reliable, low-cost means of getting faxes
and voicemail with the ability to maintain inexpensive virtual offices
in multiple cities. JFAX.COM is based in Los Angeles and has an
additional office in New York. For more information, visit
jfax.com. New users can sign up at the Web site or by
phoning 888/GET-JFAX.
About Kana CMS
The Kana Customer Messaging System is an enterprise-class
customer e-mail management solution that brings sophisticated,
scaleable call center functionality to Internet customer
communications. The system allows corporations to respond quickly and
personally to e-mail, reduce costs, improve efficiency in the response
process and meet regulatory requirements, while gathering valuable
real-time customer data that the organization can turn into a
competitive advantage.
About Kana Communications
Kana Communications develops, markets and supports an integrated
suite of e-Business infrastructure solutions addressing online
customer interactions. The Kana software platform, together with Kana
applications, provides an advanced and scaleable solution that allows
strategic online businesses, or e-Businesses, to manage high volumes
of e-mail and Web-based customer communications.
Kana has more than 100 customers across many industries,
including Financial, Internet, Technology, Airlines, Communications
and Call Centers, among others. Kana Communications, founded in 1996,
is based in Palo Alto, Calif., with offices in Atlanta, New York,
Chicago, Dallas, Los Angeles, Maryland and London. For more
information about the company, please visit Kana's Web site at
kana.com or call Trudy Nicolay at 650/325-9850.
Kana Communications, Kana CMS, Kana and the Kana logo are trademarks
of Kana Communications. All other company and/or product names are
either trademarks or registered trademarks of their respective
companies.
--30--sw/sa*
CONTACT: Kana Communications
Jason Cigarran, 650/566-2517
jcigarran@kana.com
or
Evans Partners (for Kana Communications)
Angelique Faul, 650/595-8757
afaul@evanspartners.com
KEYWORD: CALIFORNIA GEORGIA NEW YORK ILLINOIS TEXAS MARYLAND
INTERNATIONAL EUROPE
INDUSTRY KEYWORD: COMED INTERACTIVE/MULTIMEDIA/INTERNET RETAIL
PRODUCT TELECOMMUNICATIONS
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