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To: KyrosL who wrote (34855)	10/6/1999 10:16:00 AM
From: Mehrdad Arya	Respond to of 45548

NEW YORK, Oct 6, 1999 (BUSINESS WIRE) -- Global Sight Corp., the leading provider of enterprise solutions for Web site globalization, announced today that Palm Computing(R) Inc., a 3Com company (Nasaq:COMS), has selected the Global Sight Ambassador 1.8 application to assist in developing a multilingual Web presence. Global Sight?s software enables enterprises to transform their single-language Web sites into a centrally-managed multilingual-multicultural Web presence. With over 4 million units sold, Palm Computing is becoming the international standard for handheld computing. According to IDC, Palm holds a 73 percent share of the personal companion market in the U.S. and a 68 percent share worldwide. To accommodate increasing marketshare and dominance in the handheld industry, the company?s customer service organization (CSO) led the drive to globalize Palm Computing?s Web site using Global Sight?s technology. The project will involve localizing customer support content to meet the language and cultural requirements of the company?s French- and German-speaking markets. By providing multilingual, online technical support, the company expects to reduce the number of customer calls and significantly lower support costs. "www.palm.com is like a portal for our handheld devices. Our Web site provides the latest information on handhelds, developer resources and support, sales, and third-party software. And as a portal, we needed to address the global diversity of our customers," said Tom Hoglund, manager of online solutions for Palm Computing Inc. "By streamlining our Web-centered support and resource services, Global Sight Ambassador will help us enhance our global customer relationships and maintain our solid market leadership." A key factor in Palm Computing?s selection of Global Sight Ambassador 1.8 was the application?s management model, which will allow Palm Computing to centrally manage multiple localization projects at corporate headquarters while empowering the local levels of the organization worldwide to edit and review content. Additional influential elements Palm cited in its decision include Global Sight?s track record, stability, funding, and capable management team. "For a company of Palm?s size, process is paramount," said Jorden Woods, chief executive officer of Global Sight. "Global Sight Ambassador will enable Palm to centrally manage translations of content across a globally distributed team while still allowing local input and review. Also, it efficiently handles the frequent, small -- yet important -- content changes Palm anticipates making. With other approaches, without a streamlined process in place, such changes might be obsolete by the time they were implemented." Global Sight Ambassador version 1.8 includes enhanced linguistic technologies, notably centralized translation memory, which enables companies to leverage previously translated content across the site for faster localization turnaround times, reduced translation costs, and improved translation quality and consistency. Global Sight?s centralized translation memory supports industry-standard TMX format for importing legacy translation memory data, allowing organizations to build on the translation assets from previous localization efforts. About Global Sight Corp. Global Sight Corporation is the leading provider of enterprise solutions for Web site globalization. The company?s flagship product, Global Sight Ambassador, combines Web-based workflow with integrated linguistic technologies, enabling global enterprises to transform their single-language Web sites into a centrally managed multilingual-multicultural Web presence. The software streamlines the Web site globalization process for faster time to international revenues, enhanced global customer relationships, and a stronger, more consistent global brand. Customers include Palm Computing, Cisco Systems (Nasdaq:CSCO) and G.E. Information Services (NYSE:GE). Visit Global Sight at www.globalsight.com or e-mail info@globalsight.com. Note to Editors: Palm Computing is a registered trademark of Palm Computing, Inc. and 3Com Corporation.