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Technology Stocks : Voice-on-the-net (VON), VoIP, Internet (IP) Telephony -- Ignore unavailable to you. Want to Upgrade?

To: Crash who wrote (2874)	10/7/1999 12:01:00 PM
From: Kenneth E. De Paul	Read Replies (1) \| Respond to of 3178

Keen insight on wireless. This area probably will lead us into a whole new industry. Imagine the traffic problems of web surfing on cellular today or even in the future with IP enabled cell phones! Even if WAP doesn't make it, there is the need to understand this paradigm, wireless IP, how to charge, what content makes the most sense for cell phones/appliances, yada, yada, yada.

To: Crash who wrote (2874)	10/13/1999 4:59:00 PM
From: Darren DeNunzio	Respond to of 3178

Lucnet Unviels Real-Time Reporting Tool Lucent Technologies Unveils Real-Time Reporting Tool for Multi-Site Call Centers BASKING RIDGE, N.J.--(BUSINESS WIRE)--Oct. 12, 1999--Lucent Technologies today introduced CentreVu© Network Reporting, a software tool that provides real-time performance data for a network of call centers. Real-time information enables managers to identify and respond to rapidly-changing conditions. The client-based software package instantly displays vital information about a call center network. Call volumes, average wait time, average call duration and other statistics are easily accessible through a Windows-based graphical tool. Customized color encoding simplifies the graphical data presentation, allowing users to immediately pinpoint areas for attention. The solution can also help managers monitor business performance, according to Linda Dotts, general manager, Lucent Technologies Customer Relationship Management Solutions. ``CentreVu Network Reporting can show how call centers are supporting business objectives and meeting customer expectations,' Dotts said. ``For example, it can organize the data to show the performance of agents at multiple sites who support the same function - such as claims department personnel in different cities.' CIBA Vision, a leading researcher, developer and manufacturer of eye care products and the eye care unit of Novartis AG, is one of the first customers of CentreVu Network Reporting. CIBA Vision uses CentreVu Network Reporting to monitor call center performance at its Atlanta headquarters and its call center in Toronto. ``CentreVu Network Reporting is a unique business tool that lets us monitor both sites side-by-side on a single screen, enabling us to make quick decisions in a changing environment,' said Bili Turner, senior telecom engineer, CIBA Vision. ``This means increased efficiency and enhanced customer service.' CentreVu Network Reporting can pull data from a single call center network, or a ``network of call center networks' when sites are linked by asynchronous transfer mode (ATM). Network Reporting complements Lucent's CentreVu Virtual Routing, the industry's most advanced predictive algorithms for call delivery across a network of call centers. CentreVu Network Reporting is compatible with Microsoft Windows 95/98 or Microsoft Windows NT 4.0. It collects and organizes call center data gathered from Lucent's CentreVu Call Management System. The CMS servers are connected to DEFINITY© communications servers, which are the platforms for Lucent's array of CentreVu Customer Care Solutions. A CentreVu Network Reporting package supports up to eight CMS servers, each of which can support up to eight DEFINITY systems. CentreVu Network Reporting is currently available worldwide. List price is approximately $3,000 per user. CentreVu Network Reporting is part of Lucent Technologies' Customer Relationship Management Solutions, which comprise a broad array of systems, software and professional services that help companies deliver on their commitments to customers. They include multimedia customer care and computer telephony applications, customer relationship management software, predictive dialing solutions and interactive voice response products. Full article: biz.yahoo.com