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Strategies & Market Trends : Gorilla and King Portfolio Candidates -- Ignore unavailable to you. Want to Upgrade?

To: Rick who wrote (7912)	10/9/1999 12:15:00 AM
From: Jean M. Gauthier	Read Replies (1) \| Respond to of 54805

Agreed. But Microsoft's lock is the strongest lock of any company in the world.... With 150 Million + PC's running Windows, Most Productivity software written for Windows, the largest microsoft-trained pool of trained computer people in the world writing to MSFT specifications. & using their programming languages, utilities and architecture..... Microsoft's lock is almost unbreakable, and needs a total marketplace revolution.. Linux ain't it, OS/2 is dead, Mac/OS is marginal and NON-commodity proprietary and of course Unix is much too complex and fragmented and Palm OS and other embedded OS's are simple but cannot do what clients need, like networking, productivity and others. JMO. take care Jean

To: Rick who wrote (7912)	10/9/1999 12:23:00 AM
From: James Sinclair	Read Replies (3) \| Respond to of 54805

"So I guess the question for 1999 then becomes are there any current gorillas that are viewed so negatively by their customers that the customers will welcome an alternate choice if one were available?" Microsoft I wasn't going to be the one to say it, but they certainly came to my mind first. However, I find it hard to pin down the reasons for these negative feelings. I know I have my own gripe list, but I don't think that I'm representative of the typical Microsoft customer. I think this whole idea of the role that customer satisfaction plays in a gorilla game could be important for the thread to spend some time discussing. My initial impression is that a lack of customer satisfaction really reduces the gap that a new innovation must span in order to knock the gorilla off its seat. If you go back to the Xerox example, because people were so fed up with the machines' unreliability, their question stopped being "How much better would a new copier have to be before I HAVE to replace my Xerox with it?" and became "How close does the new copier have to get before I CAN replace my Xerox with it?"