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Strategies & Market Trends : Gorilla and King Portfolio Candidates -- Ignore unavailable to you. Want to Upgrade?

To: Apollo who wrote (7916)	10/9/1999 9:43:00 AM
From: DownSouth	Respond to of 54805

Stan, to answer your question "ever try to get them on the phone for technical support?" Yes, I had severe problems with Outlook about 1 year ago. I called MSFT number which I found on their web site. They answered the phone in a few rings. After a screening, I had a tech on the line within 5 minutes. The tech spent over an hour on the line with me. He was familiar with the problem, gave me a work around and waited for me to implement and recover my data, called me back to see if all was OK and sent me a CD upgrade via express mail. I think that MSFT customers are by and large happy with MSFT. There are exceptions, but I find those that are unhappy fall into four categories: 1. Technical people who are disatisifed because MSFT products displaced their first choice platform, such as Novell. 2. Technical people who are incompetent to begin with and need to blame some body else for the fact that they can't fix a problem or install software. 3. Customers of 1 or 2 who believe what those technical people say, especially customers of number 2 (eh? Betty) 4. Individuals who need the technological tools but, for whatever reason, do not have the aptitude to use those tools and are of the nature that they must blame someone for their problems (similar to #2 without customers). There are investors who hate MSFT for an entirely different set of reasons, of course.