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To: Techie who wrote (80124)	10/9/1999 5:03:00 PM
From: Bill Harmond	Read Replies (1) \| Respond to of 164684

That's awful, Techie. The only thing I do is backup my Outlook address book with PlanetAll. That way when I travel (or lose the information somehow), I can pull up the most current version and synchronize off the web.

To: Techie who wrote (80124)	10/11/1999 2:16:00 PM
From: Eric Wells	Respond to of 164684

>>Our co-location facility experienced a problem >>early this morning Techie - for the most part, I have found customer service of companies doing business on the internet to be pretty bad. Over the past year, I've had a bad experience with Amazon (difficulty in getting a straight answer regarding a book) and MSN (problems with my connection) - in both cases, I would get two or three or sometimes more "canned" email messages, before I was able to finally get through to a live person that was able to write an answer that actually applied to my question. Three months ago, when I was considering setting up an account on E-Trade, I sent two email messages to a customer service address published on E-Trade's site - my email had specific questions about account features - I never received a reply. I finally ended up calling E-Trade - but I had to spend about twenty minutes searching through their site to get a phone number. My phone conversation with the E-Trade representative was icing on the cake. And well, today, I don't have an E-trade account. Most recently, I had a bad experience with Yahoo. I often use the Yahoo finance site (http://finance.yahoo.com/) to get real time quotes on the major market indexes during the day. Last month, there was a day when the index quotes listed by Yahoo were incorrect. I sent an email message to finance-admin@yahoo-inc.com (which was listed as the support contact on the site) to inquire about the problem and to ask why Yahoo had not placed a message on the quote page to alert users that the quotes were incorrect. The incorrect quotes persisted for several days - each day, I re-sent my message to the administrator - yet I never received a reply back. I even tracked down another Yahoo email support address on the site and sent a message, and again, got no response. I've now resent the message five or six times just to see if anyone will ever respond. No one ever has. This morning, at market open, the Yahoo Finance site was listing the S&P as trading at over 10,000 - certainly only the most optimistic bulls would have been fooled by the incorrect quote. I'm sure they are busy at Yahoo - expanding into new revenue generating areas. But you have to wonder if by saving money through poor customer service, internet firms will eventually see a negative impact on revenue. -Eric Wells