To: PatrickMark who wrote (12756 ) 10/11/1999 2:59:00 PM From: RTev Read Replies (2) | Respond to of 28311
OT re broadband and complaints:I've heard Carolyn say on several occasions what a pleasant experience she has had dealing with Charter. But on one of the internet groups I read occasionally, there's at least one poster who calls Charter a dreadful cable company. The system that Vulcan is putting together under the Charter name is a patchwork. Some of it might be great, but I suspect that other parts of it suffer the endemic problems of cable systems. Their significant challenge is to make of the patchwork a unified system with good customer relations. It's good to hear that at least part of it works well in that regard. We have a heavy concentration of Seattle-area folks on this thread and so we hear complaints about the local folks, US West, GTE, and AT&T (nee TCI). There are good reason to complain and I've done my share (e.g. #reply-11491865), but it's worth noting that this area is relatively lucky. USW did the earliest and most extensive rollout of DSL. It's been available in Seattle for over a year. Partly because of agreements with Microsoft whose employees are concentrated in their service area, GTE has done a quicker DSL rollout here than in most of their areas. Even the dreadful TCI, now that they're switching over to the AT&T name, seems to be fulfilling their contracted promises and actually providing cable modem service to wide areas. Data CLECs like Covad and Rhythms provide even more choices. If one looks and is willing to pay dearly, one could even buy a condo or house with fiber-to-the-door. Not everyone even in this area has all of those choices, but most of us have at least one. Unfortunately, that's more than most folks have.