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Technology Stocks : eGain Communications Corp-(EGAN) -- Ignore unavailable to you. Want to Upgrade?

To: eDollar.com who wrote (73)	10/12/1999 8:23:00 PM
From: Kip	Read Replies (2) \| Respond to of 182

Inference Selects eGain Communications' (Nasdaq:EGAN) Email Management System. Inference Delivers k-Commerce Support E-Mail Pack; Web-Based Solution Packages Leading k-Commerce Self-Service Product and Email Management System Business Wire - October 12, 1999 08:25 NOVATO, Calif.--(BUSINESS WIRE)--Oct. 12, 1999--Inference Corp. (Nasdaq:INFR), a leading provider of software and services for sales, service and support across the Web and the Contact Center, today announced the availability of k-Commerce(TM) Support E-Mail Pack, a fully integrated Web self-service and email management application. The solution combines Inference's k-Commerce Web and k-Commerce Desktop, with eGain Communications' (Nasdaq:EGAN) eGain Email Management System. "The combination of web-based self-service and email support is a powerful tool for customer service organizations," said Charles Jepson, chief executive officer of Inference Corporation. "The k-Commerce Support E-Mail Pack provides flexibility to customers for self-service while assuring that agents can provide the right answers quickly and efficiently." The k-Commerce Support E-Mail Pack allows customers to get automated feedback on questions and troubleshoot problems instantaneously. Customers simply type in their questions using k-Commerce Web, which uses XML and Inference's patented technology to match the customer request with solutions in the k-Commerce knowledge base. The interactive response system converses with the customer until the correct answers are found. If the process needs to be escalated to the contact center, an email is automatically sent and routed to the proper live agent using eGain Email Management System (eGain EMS). The escalation channel provided by eGain EMS enables customer service agents to access, from an email, the string of self-service questions and answers using k-Commerce Desktop. Web-architected eGain EMS is an email call center that helps customer service organizations automatically route, track and respond to high volumes of customer emails and web forms. eGain uses a built-in rules engine that integrates with k-Commerce Web to provide knowledgeable responses. Inference is a Value Added Reseller of eGain EMS, and fully services and supports the product. k-Commerce Support E-Mail Pack also includes k-Commerce Author 4.0, which allows customer service organizations to build an effective and comprehensive knowledge base, and professional services to install and configure the products. Pricing and Availability k-Commerce Support E-Mail Pack is available immediately with pricing starting at $150,000. The application supports Windows 98, Windows 95 and Windows NT, as well as Oracle, Sybase, SQL Server, Informix, Raima Database Manager and DB2 databases. k-Commerce Support E-Mail Pack is Y2K compliant. For more information on how to leverage k-Commerce Support E-Mail Pack call 800/322-9923, email products@inference.com, or visit inference.com About Inference Corporation Inference Corporation (Nasdaq:INFR) is a leading provider of software and services for customer relationship management and e-Commerce. Inference's k-Commerce product family offers conversation-based, knowledge-driven solutions for sales, service and support across the Web and the entire customer Contact Center. k-Commerce leverages a company's knowledge, integrating e-Commerce and Customer Support for fast, accurate and consistent answers and personalized service. Inference helps companies raise customer care to the next level while taking e-commerce beyond the transaction. Headquartered in the San Francisco Bay area, with international headquarters near London, Inference supports its customers from offices throughout North America, Europe and Asia Pacific through a global professional services organization. For further information, contact Inference at 415/893-7200, send an e-mail to info@inference.com or visit www.inference.com. Note to Editors: The Inference logo, k-Commerce and the k-Commerce logo are trademarks of Inference Corporation in the United States and other countries. All other company names and products are trademarks or registered trademarks of their respective companies. CONTACT: Inference Corporation, Novato Carrie Cassee, 415/893-7208 carrie.cassee@inference.com or Porchivina & Associates Richard Henderson, 415/893-1891 rich@papr.com