Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: rudedog who wrote (144595)	10/14/1999 2:44:00 PM
From: Mike Van Winkle	Respond to of 176387

rudedog re: I am very familiar with Deming's work, I did a lot of JIT development for General Motors in the late 70's and early 80's and got drilled on quality relentlessly. Even more when we started working with the Japanese (Kamatsu especially) who regarded Deming's work as the bible. Quality of construction, accuracy of configuration, and general attention to the customer's out-of-box experience are areas where DELL has no peer.<<< Thanks for the clarification. Customers still prefer quality and will pay a premium for it, however Dell delivers it at a lower cost than their competition. In a low margin business, Dell achieves higher quality through continuous improvements in their process of manufacturing. One such quality improvement that Dell is able to do because of their direct customer relationship is Dell implemented monitoring of their suppliers manufacturing and passes on hardware problems as the calls come in. Dell is even able to stop the line at their suppliers for quality issues. Cheers Mike