LU: Kenan Systems introduces Arbor/Energy billing and customer care solution
M2 PRESSWIRE-19 October 1999-LUCENT TECHNOLOGIES: Lucent's Kenan
Systems introduces Arbor/Energy billing and customer care solution for utilities and
energy service providers (C)1994-99 M2 COMMUNICATIONS LTD
CAMBRIDGE, Mass -- Lucent Technologies' (NYSE: LU) Kenan Systems today
announced the availability of its Arbor/Energy solution for billing, customer care,
order management and customer analysis for utilities and energy service providers
worldwide. Kenan Systems also announced an industry alliance program, managed
by its new Energy and Utilities Business Unit, which provides the industry focus and
expertise required by utilities and energy service providers. Kenan Systems'
Arbor/Energy solution combines multi-service capabilities and a scalable,
product-centric architecture to deliver strategic flexibility, rapid time to market and
increasing value over time. The Arbor/Energy Solution is designed as a multi-service
solution to handle gas, electric, water, value-added services, and optionally voice and
data communications.
The Arbor/Energy solution is comprised of Arbor/BP, an award-winning, multi-service
billing and customer care product; Arbor/OM, an integrated order management and
workflow product; and Strategist, an integrated decision-support and analysis
application that enables competitive advantage through enhanced customer
knowledge.
Arbor/Energy also includes iCARE, Kenan Systems' Web-based customer self-care
and electronic bill presentment and payment interface for end users with Internet
access. iCARE is deployed and in use by several large Kenan Systems clients.
These products, enhanced with utility-specific functionality, standard energy service
provider and utility configurations, and complementary integrations, combine to form
the innovative Arbor/Energy solution.
"The energy and utilities market is an industry that Kenan Systems has been
exploring for three years," commented Kenan Sahin, president, Kenan Systems and
vice president software technologies - Bell Labs. "Arbor/Energy, based on Kenan's
leading customer care and billing technology, is designed to meet the unique and
complex needs of this market, characterized by change and uncertainty. Kenan
Systems can now help energy service providers enhance their customer focus, bill for
multiple services and profit from the convergence opportunities in today's increasingly
competitive industry." The utilities and energy services market represents a strategic
growth area for Kenan Systems, building upon the company's successful heritage of
providing multi-service, multi-industry billing and customer care solutions.
Kenan Systems' Energy and Utilities Business Unit, led by Tanvir Hussain, is
focused on providing industry-specific product development, business development,
marketing and implementation to assist utilities and energy service providers as they
prepare their enterprise IT infrastructures for the future. Kenan Systems' Energy and
Utility Alliance Program was also launched today, with an initial marketing alliance
announced with MDSI Mobile Data Solutions Inc. The agreement provides for a
non-exclusive joint marketing, co-selling, and low-risk integration between
Arbor/Energy and the industry-leading MDSI solution for energy and utility
customers. MDSI's Advantex-Utility delivers advanced workforce management and
mobility management. As part of this open alliance program, Kenan Systems plans
to forge alliances with other leading energy and utility technology vendors and service
providers to effectively meet market needs.
Kenan Systems, a wholly owned subsidiary of Lucent Technologies, is an
award-winning provider of software products and services that answer the specific
billing, customer care, order management, decision-support and usage mediation
requirements of leading service providers in the communications and utility industries
world-wide, including gas, electric, water, mobile and wireline voice and data
services, broadband, Internet, and value-added services. Kenan Systems is
headquartered in Cambridge, Mass. with offices throughout the Americas, Europe
and Asia-Pacific. Its more than 110 customers include @Home Network, AT&T,
BellSouth International, British Telecom, Casema, Cegetel, France Telecom, GTE,
Interpath, Level 3, MCI WorldCom, Optus, PageNet, and Videotron. Additional
information on Kenan Systems' business alliances, products and services may be
obtained by visiting kenan.com or via e-mail at info@kenan.com. |
