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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: rupert1 who wrote (69287)	10/20/1999 7:51:00 PM
From: rudedog	Read Replies (1) \| Respond to of 97611

anecdotal evidence says the white box guys are losing share - IDC will be out in a few days, that should tell the story.

To: rupert1 who wrote (69287)	10/20/1999 7:56:00 PM
From: hlpinout	Respond to of 97611

Speaking of service. -- COMPAQ: Compaq launches global online services community Story Filed: Wednesday, October 20, 1999 4:18 PM EST OCT 20, 1999, M2 Communications - Compaq today announced the Europe, Middle East and Africa (EMEA) implementation of Compaq Services Network, a web-based virtual community between Compaq and its authorised service channel partners. The Compaq Services Network enables service partner members to complete transactions, such as online parts ordering and claims registration, through the Internet. "Customers are looking for quality and innovation, not only in product and service solutions, but in the relationship with their chosen vendor," said Cathy McCaul, director of Compaq Customer Services. "In the new 24 by 7 world, it is essential for every business to maintain reliable connections with customers. Through the Compaq Services Network, customers have access to Compaq and a community of qualified and authorised service providers that utilise the latest web-based technology to provide the highest quality of service consistently around the world." The Compaq Services Network is designed to enable Compaq and its partners to achieve greater economies of scale through the ability to share resources, transfer knowledge, and streamline logistics. The network provides tools and technology to help partners compete more effectively through improved productivity, reduced cost of doing business, and simplified access to resources. These include: Knowledge management tools eCarePaq Online partner authorisation & enrolment Web-enabled CarePaq registration Performance reporting and benchmarking Pay for performance for warranty eClaims for warranty Online parts ordering & tracking Compaq has created globally consistent partner designations, Premier Service Reseller, Authorised Service Provider and Systems Service Provider. These designations will be rolled out in UK immediately and will ensure that only qualified service channel partners can resell and/or deliver Compaq services. Partners' access to the Compaq Services Network is determined and managed by their designation. Compaq recognises and rewards partners for their level of investment and performance as part of these designations. "Compaq's service channel partners expect Compaq and its competitors to provide globally consistent, high quality products and services," said Tom Iannotti, Vice President and General Manager, Customer Services, Compaq Computer Europe, Middle East and Africa. "Moreover, partners and customers continually articulate a need for a strong, committed relationship with their vendor. The Compaq Services Network is proof of our strong commitment to meeting both customer and service channel partner needs." The Compaq Services Network's web-based community also offers Performance Management capabilities to ensure customers receive high quality service solutions. Compaq will compensate partners for their performance based on a balanced scorecard approach, including both operational and customer satisfaction metrics. Compaq Background Compaq is the second largest computer company in the world and the largest global supplier of personal computers. Compaq develops and markets hardware, software, solutions and services, including industry-leading enterprise computing solutions, fault-tolerant business-critical solutions, networking and communication products, commercial desktop and portable products and consumer PCs. The company is an industry leader in environmentally friendly programmes and business practices. Compaq was established in the UK in 1984 and is headquartered in Richmond, Surrey. Its products and services are sold and supported through a network of marketing partners across the UK. Customer advice, reseller locations and information about Compaq and its products can be found at compaq.co.uk or by calling the Compaq Call Centre on 0845 270 4000. This is the Compaq UK telephone number for publication (all clients are charged at local rates).