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Non-Tech : CyBerX -- Ignore unavailable to you. Want to Upgrade?

To: CyBerCorp.com who wrote (90)	10/21/1999 8:37:00 PM
From: TFF	Read Replies (1) \| Respond to of 212

I noticed on the download page that it shows latest update as of 06/28/99?? Is this correct? if not you should consider updating it.

To: CyBerCorp.com who wrote (90)	10/21/1999 8:37:00 PM
From: Dan Clark	Read Replies (1) \| Respond to of 212

If it is back office settings, just tell the user that. If it is important enough to notify the user and may have ANY impact on the user, it is important enough to include release notes. There is nothing more nerve-wracking to a user than to open a new version of software and have it suddenly working differently! It may be better, but it is different. Users must feel comfortable with their software, especially trading software. If you change it and the user knows exactly what has changed, he/she will feel comfortable with using the 98% that has NOT changed and can quickly learn the part that HAS changed. If the user doesn't know what has changed, then he/she is uncomfortable with ALL of the software and must check out all of the software to determine what has changed. Also consider this... If a user sees a continually growing list of bug-fixes and enhancements to the software, it is concrete evidence that CyberCorp is working hard to add value to the user's trading experience. There is no better promotion than to show current and prospective users a list of continuing enhancements to their software. It demonstrates your commitment to your customers. Below are some simple examples of release notes. It should take no more than 2 minutes to write this up. Also, here is a link to the QCharts Beta site - qcharts.com. Note that they publish release notes on the changes to each version. If you are concerned about security, you could set up a secure page just for registered users of CyberCorp products. Regards, Dan. ------- Release 1.7.1 - Modification to backoffice settings. Does not address any know user bugs and does not affect user features. Release 1.7.2 - Modification to backoffice settings. Users may notice the following changes... Release 1.7.3 - Modification to backoffice settings. Fixes the following bugs...

To: CyBerCorp.com who wrote (90)	10/22/1999 4:41:00 PM
From: jtsaratoga	Read Replies (1) \| Respond to of 212

How can one check real-time equity within CyberX? Is the Equity report on the Penson site beginning or end of the day? Does the above Equity report include P/L of my current open positions? Please advise, JT

To: CyBerCorp.com who wrote (90)	10/23/1999 11:38:00 AM
From: TFF	Read Replies (3) \| Respond to of 212

Am I reading your website correctly? You charge .0035 cents per share for orders above 1000 shares for CyberX? So for example: if you purchase 5,000 shares on island it will cost you 14.95 + (.0035 * 5000)= $32.45(+ exchange fees of $12.50)= $44.95 if you purchase 10,000 shares on island it will cost you 14.95 + (.0035 * 10,000)= $49.95(+ exchange fees of $25)= $74.95 Thanks

To: CyBerCorp.com who wrote (90)	10/23/1999 5:17:00 PM
From: Dan Clark	Read Replies (1) \| Respond to of 212

TFF wrote, "Am I reading your website correctly? You charge .0035 cents per share for orders above 1000 shares for CyberX?" This brings up a further issue - I understand that the new "CyberExchange ECN" order entry method routes your order only to ECNs. Does it route it directly? Or does it route it using SelectNet? If direct, this is good because it does not encur additional fees. If SelectNet, this is very negative and I'll won't use that method except in case of an emergency. Also, I don't remember seeing these fees before. Assuming this is a new fee, this is troubling for three reasons: - First, this makes CyberCorp less price competitive. - Second, it increases the risk tremendously. This forces traders to trade less or increase their win/loss ratio. - Third, and most importantly, it appears that CyberCorp is raising its rates without notifying its customers. I checked carefully and have seen no notice on this from CyberCorp. Cyber can set its rates anywhere it chooses, but it should at least let the customers know formally. Clear customer communication on this kind of issue is critical. Regards, Dan.