ROBERTSON STEPHENS The Internet Stock Team ------------------------------------------------------------------- Unsubscribe: internetstocks.com If you do not have access to a browser, please reply to mailto:internetstocks@rsco.com with the message "unsubscribe" in the subject box. Mailing List Changes: internetstocks.com ------------------------------------------------------------------- October 22, 1999
The Web Report - Volume 2, Issue #42
Internetstocks.com Overview - Keith E. Benjamin - mailto:keith@rsco.com
This week, the NETDEX index increased 2% to 601.02 compared with the NASDAQ, which experienced no change from last week.
While the NETDEX is up approximately 47% from its August lows, it is still down about 25% from its all-time high of 801.41 on April 13. If we look at percentage changes from low to high in previous quarters (particularly last year's fourth quarter), the NETDEX was up 67.5% in Q3:98, up 202.4% in Q4:98, up 66.0% in Q1:99, up 69.6% in Q2:99 and up 47.1% in Q3:99.
We were encouraged by the slight uptick in the Internet group, given the relatively weak overall market. Next week, we look for an uptick in the eTail group. We view AOL's report of higher shopping activity across a broader range of its members as an indication of what to expect from eTail companies this quarter and next. We don't expect the Internet group to make a major upward move until we get a bit closer to the holidays. Outside of the eTailers, Stamps.com standouts as indicated below. We were a bit concerned by the Media Metrix data for September of 63.4 million unique users, which showed only a slight sequential rise. We were revived by reports from Microsoft, suggesting a strong pace of PC shipments, related software, and potentially new Internet users. General trends in PC and access pricing seem to support a December quarter increase in the number of people with Web access. However, we believe the key driver for the December quarter and the stocks will be higher spending by the existing base of consumers. We believe consumers have become much more receptive to the increasing advertising of many more things to buy online. As such, we would hold our winners and be a bit more selective on new positions.
Highlighted Stocks From The Internet Team
Among the stocks reporting next week, we believe much of the focus to be on eTailing giants Amazon, eBay, and Priceline. On the eNetworks front, we believe MapQuest, InfoSpace, Student Advantage, and TicketMaster CitySearch are poised to deliver upside to our estimates.
Stamps.com stands out to us, because we believe the company will announce its initial product rollout by the end of October. Since its preliminary launch in mid-August, Stamps.com has preregistered more than 100,000 customers. We believe this was a much faster timetable than was previously estimated. Therefore, looking out past the launch, we believe Stamps.com wants to ensure that it has the capacity to handle more than one million users. We believe a launch during the week of October 25 is likely, and we are highly confident that the company will launch by its Q3 reporting date of October 28. Also this week, AOL expanded its relationship with Stamps.com making the company the exclusive provider of Internet postage through a three-year, $56 million agreement. We believe a successful launch and future partnerships will help return the stock to and past previous highs.
eTail Update - Lauren Cooks Levitan - mailto:lauren@rsco.com
The eTailDEX fell for a second week in a row, to 1251.86, down 1.5% from 1270.38 last week, which was down 7.2% from the prior week.
The eTailDEX is currently up 54% from its recent low of 812.5 on August 4 but still down 31% from the 52-week high of 1807.45, suggesting room for substantial moves in the group over the coming months. The market cap associated with eTailing players has become increasingly concentrated in a handful of leading companies, affectionately referred to by our team as the eTailing monsters. Currently there are 43 eTailing stocks (a few recent IPOs will be added to the eTailDEX shortly), representing a combined $84 billion in market cap. However, those four monsters (Amazon, eBay, eToys and Priceline) command 83% of that market value. The eight largest stocks command fully 90% of the market value directed at eTailers. While we recognize the tremendous benefits of scale and continue to look for the monsters to drive gains in the group as we approach the holiday season, we believe there are smaller cap eTailing stocks that are addressing admittedly smaller markets, but often with interesting business models. Small cap eTailers that we believe are poised to succeed during Q4 (which should serve to narrow the valuation gap that currently exists) include Alloy Online, Ashford.com, Garden.com, Global Sports and Value America.
SORTING THROUGH THE GROWING LIST OF SMALL CAP NAMES - The valuation gap we describe above is in part attributable to there being too many eTailing stocks. In response to this correction of the supply/demand imbalance that existed a year ago, we believe many niche-focused players are being unfairly avoided. There are surely many eTailers that are facing multiple competitors in inherently low margin spaces that have anemic market values that we believe properly reflect this unsustainable situation. However, we are particularly encouraged by the recent and growing wave of specialty eTailers that are utilizing the Internet to establish a value-added shopping environment that could not exist in the physical world. Not surprisingly, the first wave of eTailers addressed large product categories with distributors and wholesalers involved, primarily in superstore environments that focused on depth of assortment (books, music, computer hardware). A growing base of eTailers are emerging as strong niche players addressing higher gross margin opportunities, utilizing specialty store features (like an edited rather than comprehensive assortment), and benefiting from supply chain features that should establish competitive barriers. We initiated coverage on two companies that fit this criterion during the last week - Garden.com and Ashford.com and look for other recent and future IPOs to fit this theme. We continue to believe that relative valuations will increasingly be driven by gross margin dollars rather than sales, positioning these and other eTailers with greater potential to drive dramatic growth in gross margin for positive stock price moves.
GARDEN.COM - A VALUE-ADDED SPECIALTY PLAYER BLOOMING - Last week we initiated coverage of Garden.com with a Buy rating. We believe Garden.com was ahead of the curve in identifying the attractive online niche market for gardening products and is emerging as the leading destination site for content, commerce, and community. Gardening is one of the fastest growing and most popular leisure time activities across a wide range of consumer segments, most notably baby boomers, who are increasingly spending time and money on gardening as they approach retirement. In addition, we believe Garden.com's affluent customer base could prove attractive to marketers and longer-term could result in significant sponsorship revenues. The real key, in our view, to Garden.com's business model is the company's elaborate grower network that is linked through a proprietary extranet. We believe these supplier relationships strengthened by particularly rich content create significant barriers to entry. Over time, we expect the company's specialty store environment coupled with sponsorship opportunities to support solid gross margins pointing to a profitable business model. We expect Garden.com will be a beneficiary of increased investor focus on differentiated online retailers with higher gross margin levels to support brand-building initiatives.
ASHFORD.COM - HIGH MARGIN OPPORTUNITY IN LUXURY GOODS, IN OUR VIEW - We initiated coverage on Ashford.com this week with a Buy rating. Ashford began as an eTailer of premium new and vintage watches, and it has evolved into a one-stop shopping destination for a wide range of luxury goods and premium products. In our view, Ashford.com has established a first mover advantage in capturing the online segment of the $70 billion accessories segment of the luxury goods market, a market notable for its impressive gross margin potential, attractive transaction economics (average order value of $300-500) and large and expanding customer base. In addition, Ashford's growing base of direct buying relationships (which now drive more than 70% of the units it sells) provide credibility and advantages as the company extends its reach into new product categories. This week the company announced solid Q2 results, with sales increasing more than 20% to $4.4 million versus the previous quarter and customer growth of 43%. Preliminary reads on the site's new categories, including diamonds and designer jewelry, were also very encouraging, with the company reporting early traction to its new offerings, including the sale of a $40,000 diamond in that category's first week. We look for an aggressive offline marketing campaign and continued traffic driven by Ashford's deals with AOL and Yahoo! to carry the company's momentum through the holidays. VALUE AMERICA - POTENTIAL BENEFICIARY OF IBM DECISION - IBM announced this week that beginning in January it will no longer sell its consumer line of desktop PCs (called Aptiva) at retail and will focus primarily on the Internet channel. Given Value America's strong relationship and current reseller agreement with Big Blue, we expect the company to benefit from IBM's strategic shift. While we believe IBM could select additional eTailing partners in the future, we believe Value America has established strong online ties with IBM and is one if its highest volume online resellers of consumer products. While this news certainly wasn't welcomed by land-based retailers that will lose the product line, we expect Value America should benefit from IBM's decision as well as from its planned $30MM advertising campaign (set to launch in Q1:2000) that will direct consumers to the Internet channel.
EBAY GOES UPSCALE - This week eBay showed us why it acquired traditional auction house Butterfield & Butterfield by launching Great Collections, an area of its site for high-end, authenticated antiques, collectibles, and fine items. In our opinion, the online market opportunity for these products could be even larger than the market historically addressed by eBay. eBay users have already shown an interest in selling and buying the types of high-end items to which Great Collections caters. Now, with Great Collections, we believe eBay has successfully addressed the increased complexity of high-end auctions to provide them with a highly attractive incremental business opportunity. eBay's access to top authenticators (through its ownership of Butterfield & Butterfield), coupled with superior product supply through its auction house network, creates significant barriers to entry. While we expect several new competitive entrants, longer term we expect only a few players (among them eBay) to succeed in this large, highly attractive market.
BEYOND PUTS LOSS LEADER STRATEGY TO THE TEST HEADING INTO Q4 - Beyond.com reported Q3 revenues of $36.6MM and an EPS loss of $0.71, better than our estimate of $33.5MM in sales and a loss of $0.74 per share. While Beyond's 39% sequential revenue growth was impressive, we believe investors are increasingly skeptical of sales generated at the expense of deteriorating gross margin (which fell to 11.8% from 15.2% last quarter). Beyond's gross margin decline resulted from a shift in sales mix to loss leader products and lower margin government sales. In effect, the company was selling PDAs and MP3 players at discounts (analogous to inexpensive razors) with the objective of selling higher margin software (or razor blades) in the future. While we believe deploying loss leaders can be an effective customer acquisition tool, we believe it is prudent to take a wait-and-see stance to determine whether eTailers can convert new customers acquired through loss-leader sales into repeat customers in subsequent quarters. If Beyond can generate accelerated sales growth during Q4 while expanding gross margin, we believe its stock could break out from recent lows. We also believe the current depressed valuation could attract potential acquirers that might be interested in Beyond.com's growing customer base, digital download technology and government and enterprise relationships.
PREVIEW TRAVEL - STRONG Q3 RESULTS EXPECTED TO BENEFIT PLANNED COMBINATION WITH TRAVELOCITY - Preview Travel announced strong Q3 results with better than expected revenues of $9MM exceeding our estimate of $7.8MM. While no specifics were unveiled, management announced that Preview will launch a wholesale hotel room buying service during Q4, a move we have been anticipating Preview could successfully make given its nine million user base. We believe leisure travel customers are price sensitive, and Preview could convert more of its browsers into actual shoppers through lower price vehicles. While we are careful to not get ahead of ourselves, our positive outlook for Preview's shares revolves around its planned merger with Travelocity. Consolidation could likely be the key eTailing theme in 2000 as companies scramble to achieve critical mass. In our view, the new Travelocity.com could realize commanding market share in the online travel industry and be the best positioned eTailer to capitalize on shifts in consumer buying behavior in favor of the online channel.
CAN AUTOWEB LAP THE COMPETITION? - Autoweb reported Q3 revenues of $8.4MM and an EPS loss of $0.18, which were well above our expectations. Management indicated that it delayed the national rollout of its advertising campaign for a Q4 launch. As a result, we have moved the incremental advertising dollars from Q3 into Q4. In addition, we adjusted our model to account for Autoweb's acquisition of AIC, a leading automotive content provider, which closed this week. Despite Autoweb's positive Q3 results however, given the increasingly competitive environment for online auto sales, we believe Autoweb is experimenting with multiple sales formats, including auctions and direct purchases. We wonder which of the emerging and changing online business models offer the greatest potential for long-term shareholder value. We will continue to bring attention to key happenings in the online automotive market and update you on our thoughts towards this important category.
ONSALE REPORTS Q3 RESULTS - Onsale reported Q3 gross revenues of $93.3MM, above our estimate of $88MM, resulting in a per share loss of $0.82, in line with our estimate of a loss of $0.82. While we await the Egghead merger to be completed to reevaluate Onsale's outlook beyond fiscal 1999, we remain skeptical of the viability of the atCost business model. During Q3, atCost accounted for 35% of revenues, which resulted in a lower-than-expected gross margin level of 3.8%. The atCost model contends that significant top-line traffic and revenues can be generated to support the razor-thin margins it produces, but we have yet to see compelling evidence that supports this underlying premise. While we believe that the combined entity resulting from Onsale's merger with Egghead may provide some gross margin relief as well as create the name recognition and marketing leverage to attract more customers and drive revenue growth, we hesitate to endorse the company's outlook until we have visibility into the operations of the merged company.
JOIN OUR ONLINE SHOPPING CHALLENGE - We recently launched a new area on Internetstocks.com for our Online Shopping Challenge. In years past we have asked our internal staff to use the Web for the majority of their holiday shopping. Now we are extending that challenge to you, our readers, and all other Web users. We have created an online survey where visitors to internetstocks.com can comment on their online shopping experiences. Our investment thesis has always focused on strong brands offering the best in customer service and control over the entire shopping experience. During the next few months, it is our intention to collect enough surveys to make our study statistically significant and report our findings to you on a periodic basis. BizRate.com, a leading Internet data collection service, is partnering with us and providing back-end support. In return, we are offering one lucky winner a $10,000 online shopping spree as well as making a charitable contribution on behalf of participants. Please join us in helping to better understand our eTailing space* and good luck, you might be the lucky winner! Bookmark the following URL to make it easy to participate or go to the Special Events area at our Web site, www.internetstocks.com. internetstocks.com
MEDIA METRIX REPORTS SEPTEMBER TRENDS - While overall Web usage increased only slightly, Web shopping declined slightly. Although September's shopping usage declined versus August, we note that September only has 30 days (versus 31 in August), which would account for at least some of the drop. Taking the summer as a whole, however, we were impressed by the season's results, particularly in light of our original premise that online shopping would decline as more people were drawn outdoors. In fact, unique visitors to shopping sites were slightly higher in September than they were in June, which we believe demonstrates encouraging momentum heading into the holiday shopping season. We continue to believe that those eTailers that posted strong usage metrics during the summer are among the best prepared to capture significant share on online sales this holiday season. Standouts during the time period included: Alloy Online, which increased its unique users by 36.9% during the quarter; Ashford.com, which showed particularly impressive momentum by increasing its users by 37.4% over August, before heading into its first major offline advertising campaign. eToys also rebounded robustly in September from traditional summer weakness in the toy category, posting an impressive 9.4% gain in unique visitors over August. Standouts with respect to average user monthly time spent during September were eBay, which regained the top spot at 107.4 minutes, and Value America, which improved from 10.8 minutes in August to 25.1 minutes, its strongest showing to date. This was enough to catapult Value America from fifty-seventh place to third, reflecting the effectiveness of the company's ongoing marketing efforts and broadening product offering.
eNetwork Update - Michael Graham - mailto:michael@rsco.com
EARNINGS FOCUS FOR WEEK OF OCTOBER 25th - Its appears to be a busy week ahead with Student Advantage, Ticketmaster-Online CitySearch, AskJeeves, StarMedia, LookSmart, Mapquest, InfoSpace.com, and Stamps.com set to report earnings. We expect solid quarters from each of these companies and believe the biggest upside surprises on a percentage basis could come from InfoSpace, Student Advantage and Ticketmaster-Online CitySearch.
CMGI SUMMIT MEETING ON TAP - CMGI will be hosting a summit meeting in New York on October 25 and 26. Given the possibility for positive news to be released, we believe this could act as a catalyst for the stock. In the past, this annual event has proven to be an effective way to focus a lot of investor attention on CMGI's potential.
AOL REPORTS STRONG QUARTER, EXPECT AD/COMMERCE UPSIDE IN Q2:00 - Revenue of $1.5 billion was in line with our estimate. EPS of $0.15 was better than our $0.13 estimate. Domestic AOL member growth was 910,000, ahead of our 850,000 estimate. International subscriber growth of 176,000 was well ahead of our 100,000 estimate. CompuServe 2000 member growth was 378,000, signaling the success of marketing efforts for the lower-end brand. Ad/Commerce revenue of $350 million was better than our estimate of $335 million, with backlog growing 33% sequentially to $2 billion.
On Wednesday, AOL also announced a deal with Gateway to jointly offer Internet service to Gateway PC buyers, further extending AOL's reach and possibly creating recurring revenue for Gateway. AOL members spent $2.7 billion shopping online in the quarter. We believe AOL has several ad/commerce contracts that are at or near performance thresholds that could entitle the company to a share of eTailing revenue generated by members in the December quarter. As a reference point, ad/commerce revenue per subscriber for the quarter was up 13% sequentially to $5.14 from $4.56, 2x the rate of total AOL brand subscription additions helping to signal a potentially large move in commerce revenue. We believe the stock can move back to previous highs by the end of January 2000, with substantial upside to our ad/commerce estimate in the December quarter. To move the stock to the next level, we believe it will be important for the company to show substantial progress on the broadband front, either DSL or cable.
EXCITE@HOME'S Q3 RESULTS FUELED BY AT&T & EXCITE - Excite@Home reported Q3 revenues of $112.5 million, well ahead of our $106.9 million estimate. EPS of ($0.01) matched our estimate. @Home added 220,000 subscribers in the quarter compared with our estimate of 180,000, benefiting from an aggressive rollout on the part of AT&T. Excite showed exceptionally strong performance in the quarter. Average daily page views grew 9.8% in the quarter to 89 million, registered users grew 15.8% to 44 million. The company ended the quarter with 4,200 @Work customers, significantly ahead or our estimate of 3,100. We continue to believe Excite @Home will be profitable by Q4 1999 and expect @Home to announce its one millionth subscriber in early December. The strong subscriber growth gives us more confidence than ever that Excite@Home could easily reach ten million subscribers in two to four years, providing substantial upside to the stock.
FATBRAIN LAUNCHES eMATTER, LANDS VULCAN FUNDING - Fatbrain successfully launched eMatter, a new model for digital publishing. The idea is to allow secure downloading of documents, enabling publication of smaller-than-book length work on an economically viable basis. In the six weeks since eMatter was first introduced more than 3,000 authors and publishers have registered, including McGraw-Hill, Red Herring, Salon.com, and The Industry Standard. Also this week Vulcan Ventures, Microsoft cofounder Paul Allen's investment arm, announced plans to invest $20 million in Fatbrain to help fuel the company's eCommerce initiatives. We believe Fatbrain.com is emerging as an eSourcing franchise with a valuation that does not reflect its ability to leverage its loyal and growing customer base.
SPORTSLINE REPORTS Q3 UPSIDE - SportsLine reported $15.2 million in Q3 revenues, above our $14.8 million estimate, and a net loss of $0.72 per share, well ahead of our estimate of $(0.82) per share. We believe the upside was driven by strong traffic and ad sales related to global sporting events, including the PGA Championship, the U.S. Open Tennis tournament, and the Ryder Cup. SportsLine's traffic was up to 9.3M page views per day from 8.4M in Q2. The SportsLine network reached a record 4.7 million unique users in the month of September, up 15% from August, according to Media Metrix. We believe ad sales for the fourth quarter are tracking ahead of schedule as the NHL season begins and college and pro football take center stage. We believe SportsLine is beginning to have further visibility into future quarters as it signs more multiyear deals with vertical networks such as WebMD. We believe SportsLine can be successful in adding more merchandise and growing traffic and expect it can grow its presence as an online sporting goods retailer.
C|NET EXPANDS BRAND & DELIVERS RESULTS - Q3 revenues of $28.4M and EPS of $(0.31) were ahead of our estimates of $26.4M and $(0.34). Gross margins continued to demonstrate the leverage in CNET's model, and we believe that they will continue to improve going forward. Traffic was up 7.6% to 11.4 million page views per day versus 10.8 million in Q2, and CNET's shopping services generated more than 153,000 sales leads per day, up from 130,000 leads per day at the end of Q2. We believe CNET is accelerating eCommerce revenues through its new $100 million advertising campaign by reaching more consumers and IT professionals and getting them to buy not only more, but higher ticketed technology and electronics items.
QUOKKA SPORTS BEATS ESTIMATES & INCREASES KEY METRICS - Quokka Sports reported Q3:99 revenues of $3.0 million and EPS of $(0.37), versus our estimates of $2.7 million and EPS of $(0.48). Audience statistics improved as Quokka's reach increased by 28% and the total time connected per user per month increased 13%. We believe that Quokka's content attracts a targeted audience, which can be leveraged by the company to increase ad rates and online merchandising across its site. We believe potential catalysts heading into Q4:99 could include the signing of another major event rights deal and the addition of one or two more business customers. We believe Quokka's rights, technology and strategy should yield a large, long-term business model as its content helps to drive the adoption of Internetwide broadband services.
eMarketing Update - Lowell J. Singer - mailto:lowell@rsco.com
MYPOINTS.COM RAISES AD RATES - MyPoints.com announced an across-the-board increase in advertising rates ranging from 15-40% on the company's targeted e-mail offerings and ads on its Web-site. In our view, this increase supports our thesis that advertisers are placing greater value on targeted ad delivery vehicles. MyPoints.com has the ability to accurately target its user base since the company captures detailed personalized information when a new member joins the program. MyPoints.com also recently announced that its total membership base had surpassed the four million member level, which we believe ranks the company as the largest loyalty program provider. We are expecting positive news when the company reports earnings on Monday. MyPoints.com's stock is currently trading at $12 down more than 50% from its recent high of $26-*. We continue to believe that the stock will move higher as investors reward the company for being the leading loyalty program marketer.
NETPERCEPTIONS DELIVERS UPSIDE SURPRISE - NetPerceptions reported that 3Q:99 revenues were up 46% sequentially to $4.1MM, above our estimates of $3.2MM, and EPS of $(0.15) above our estimate of $(0.17) per share. Net Perceptions added 25 new customers, including eToys, Wine.com and SportsLine. We continue to believe that Net Perceptions is building a powerful suite of personalization tools including its products for eCommerce, Call Centers, Ad Targeting and Marketing Campaigns. In addition, the company recently introduced Net Perceptions for Knowledge Management, which we believe will be increasingly important as corporations use real-time personalization tools. In our view, Net Perceptions is well positioned to capitalize on the increasing focus on a myriad of personalization tools.
eBusiness Update - Eric Upin - mailto:eric@rsco.com
B2Bs REPORT STRONG QUARTERLY RESULTS
CHEMDEX REPORTS SOLID Q3:99 RESULTS - Chemdex delivered a solid quarter with upside to our estimates driven by greater-than-expected revenues from VWR spot purchase products, expansion in the number of enterprise customers and registered users, and transactions conducted on the Chemdex marketplace. Chemdex reported total revenues of $8.5 million (representing 192% sequential growth) and operating EPS of $(0.47). We were projecting total revenues of $6.0 million and operating EPS of ($0.48). Reported EPS was $(0.49). However, we are neutral on the stock over the near term. The stock has had a significant run recently, and we believe the company's current set of opportunities is reflected in the stock price.
ARIBA AND COMMERCEONE EXCEED STREET EXPECTATIONS - Ariba (ARBA) and CommerceOne (CMRC) delivered impressive Q3:99 results and significant upside to Street expectations. Both companies demonstrated strong business momentum as online procurement solutions continue to gain traction in the market.
For the quarter, Ariba reported revenues of $17.1 million, software licenses of $9.8 million, and operating EPS ($0.12). The company beat Street estimates by $3-4 million on the top line and by $0.05 in EPS. Ariba added 11 new customers in the quarter, and experienced greater-than-expected revenues from transaction-based license revenues.
CommerceOne reported revenues of $10.4 million, software licenses of $7.8 million and operating EPS of ($0.45). The company exceeded Street estimates by $4-5 million, primarily due to strong software licenses, and came in line with consensus EPS. The company added 15 new customers in the quarter, including Pepsi, Duke Energy, and BellSouth.
VERTICALNET ANNOUNCES Q3:99 RESULTS AND PARTNERSHIP WITH PAPEREXCHANGE - VerticalNet reported strong Q3:99 results on Thursday, October 21 - exceeding our expectations as both advertising and commerce revenues continued to ramp. For the quarter, the company reported revenues of $5.2 million and operating EPS of ($0.29) compared to our estimates of $4.6 million and ($0.32). FirstCall consensus was ($0.31). The company plans to provide more details on a conference call on Friday, October 22.
VerticalNet announced a four-year agreement with PaperExchange - one of many relationships to come as Internet Capital Group continues to leverage its partner companies to create the dominant player in each of its markets. In terms of the agreement, VerticalNet's pulp and paper industry site and PaperExchange.com will share content and give users of both sites access to PaperExchange's marketplace - a $300 billion market opportuntiy. PaperExchange will gain advertising space on VerticalNet's site, while VerticalNet will receive a percentage of PaperExchange's commerce transactions. We view this partnership as a positive for VerticalNet as it expands its market reach and accelerates the company's commerce revenues.
PRIMUS EXPANDS ESERVICE OFFERING - Primus announced the beta release of Primus Interchange, significantly expanding the functionality of the company's eService solution. Primus Interchange offers customer self-service on the Web, automated e-mail response, and online interaction and collaboration with support personnel. By moving customer support to the Web, Primus enables its customers to drive down call center costs, while improving customer satisfaction and retention - resulting in measurable ROI. Primus plans to launch the product for commercial availability in early Q1:2000. We believe the company continues to execute on its strategy of offering a comprehensive eService solution built around its core problem resolution knowledge base - a key competitive differentiation from point solution providers. We are expecting another strong quarter from Primus, which plans to release Q3:99 results on Tuesday, October 26.
eFinance - Weekly Stock Volume Report - Scott Appleby - mailto:scott@rsco.com
VOLUMES UPDATE - Although weakened by turbulent and downtrodden market conditions, volumes this week (October 13-19) continue to point towards a strong |