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Technology Stocks : C-Cube -- Ignore unavailable to you. Want to Upgrade?

To: John Rieman who wrote (46491)	10/24/1999 12:44:00 AM
From: Cameron Lang	Respond to of 50808

"Chip failure" in some DVD players, especially Sony (LSI?)... nytimes.com Sony Has a Free (and Secret) Fix for Out-of-Sync DVD Players Consumers buy DVD players looking to get a razor-sharp picture and high-fidelity surround sound, and they get it -- most of the time. But a problem that puts sound out of sync with the picture has popped up in some DVD players by several major manufacturers. The problem appears to affect some Sony products in particular. DVD owners in chat rooms on consumer Web sites like Deja.com say that dialogue occasionally lags behind an actor's lip movements, which leaves films looking like badly dubbed foreign movies. Sony said it was tough to determine the exact cause because sometimes the trouble was with the disk ("The Matrix" is reported to be problematic) and because the error appears randomly. Bill Cubellis, director of DVD marketing at Sony Electronics, said that there was no design flaw and that the cause was commonly "a chip failure." He said the problem had been more apparent with Sony products because "we are selling more DVD players than anyone else on the planet." A representative at Sony's service line, (800) 222-7669, said the company could "cure" the problem, but the company will not say what the cure is. Sony will fix a problem player free if the owner will pay to ship it to a repair center. But owners have found their own ways of solving the problem. Some say turning the machine off, then on again will fix it. Others advise using the "jog shuttle backward" feature, then Play. Why bother? Some owners say that the combination of features and value are a fair trade-off, even if "The Unforgiven" occasionally looks like "The Good, the Bad and the Ugly." ROY FURCHGOTT