To: Defrocked who wrote (72040 ) 10/27/1999 1:49:00 PM From: flatsville Respond to of 86076
The situation with Hershey (see below) more likely than not provides the clues as to what will happen and how. (Bear in mind "they" keep telling us any y2k disruptions will be fixed in three days and won't hurt the economy...Yeah, right...Tell that to Hershey...I hate to think how this kind of new systems debacle is playing out elsewhere.) Planes may not fall from the sky, but investors will. Blood and chocolate will flow in the streets. <ggg> (Get a load of the short interest ratio on this co.--9.56 If they ever get this fixed what a squeeeeze.)computerworld.com Fair Use/etc... Hershey earnings drop as new warehouse, order systems falter By Stacy Collett Hershey Foods Corp. yesterday reported a 19% decline in third-quarter earnings, blaming the drop on snags in new customer service, warehousing and order fulfillment systems that went live in July. "These problems resulted in lost sales and significantly increased freight and warehousing costs," said Kenneth Wolfe, Hershey's chairman and CEO, in a statement. Hershey is using systems from several suppliers, including SAP AG, according to industry analysts. Observers said the new products were supposed to be installed last spring, which is the slowest season for Hershey's chocolate products. But unspecified delays pushed the launch date to July. "That was a problem because they're running into the high season," said Nomi Ghez, an analyst at Goldman, Sachs & Co. in New York. Hershey executives last month warned that earnings would fall below expectations because problems with order-taking and distribution systems were delaying orders. Officials said they hoped to have the problems fixed by this month. But Wolfe conceded the company hasn't met its goal of returning to normal customer service levels. "Strong demand for our products and warehouse capacity limitations, combined with the need to implement process changes, continue to result in extended order lead times and customer service difficulties," Wolfe said. The Hershey, Pa.-based company now expects service levels to improve through the end of 1999. Hershey reported net income for the quarter ended Oct. 3 of $87.6 million, or 62 cents per share, vs. $107.5 million in the previous year. Sales were $1.067 billion for the quarter, down from $1.217 billion in the same period last year.