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To: AlienTech who wrote (23853)	10/27/1999 10:17:00 AM
From: John J H Kim	Respond to of 43080

There goes IIJI again.

To: AlienTech who wrote (23853)	10/27/1999 10:27:00 AM
From: Teresa Lo	Read Replies (1) \| Respond to of 43080

ISLD pulls back. Wondering if there will be support at $40 in the gap zone. intelligentspeculator.com

To: AlienTech who wrote (23853)	10/27/1999 11:05:00 AM
From: Jeffrey Lee	Read Replies (1) \| Respond to of 43080

INFR up a bit earlier (pretty dead now), GO PTEK, COME ON INIT, NETO up, eGain and Inference to Assist AOL in Meeting Online Customer Service and Support Goals Business Wire - October 27, 1999 08:15 NOVATO and SUNNYVALE, Calif.--(BUSINESS WIRE)--Oct. 27, 1999--eGain's Email Management System Will be used by AOL to Add Functionality to Inference's Existing k-Commerce Support Package Inference Corporation (NASDAQ: INFR) and eGain Communications (NASDAQ: EGAN) announced today that America Online, Inc. (NYSE: AOL), the world's leading interactive services company, has expanded its use of Inference's k-Commerce Support, used to handle Web self-service customer inquiries, by adding eGain's Email Management System (eGain EMS(TM)) to automate its customer service email response system. Inference's k-Commerce Web(TM) will work in concert with eGain's EMS to provide integrated self-service and email support to millions of AOL members. In addition to being a reseller of eGain's email management solution, Inference also markets, services and supports the system. "Providing the best possible customer service to our members has always been one of our top priorities," said Keith Jenkins, senior vice president of Member Services, AOL. "The integration of k-Commerce with eGain EMS provides us with a cost-effective solution to help meet our customers needs." Inference's k-Commerce Web interface allows customers to simply type in their requests in natural everyday language. Unlike Web search engines and other Web self-service products, k-Commerce Web uses patented technology and XML to match the context of customer requests with solutions contained in the k-Commerce Knowledge Base. This conversational access responds to customers with additional questions until the correct answers are found. "We are delighted to team with Inference to offer AOL a solution that will help it deliver the same high level of service its customers have come to expect," said Gunjan Sinha, president of eGain Communications. "We think that our combination of products will provide an extremely scalable mechanism for customer communication." "AOL has grown tremendously over a short period of time," said Charles Jepson, chief executive officer of Inference Corporation. "Inference is proud that a company moving at such a remarkable pace chose products like eGain's EMS and k-Commerce to assist them in servicing their increased customer base." marketwatch.newsalert.com.