Pilot Delivers Secure Service Foundation for New Customer Support ModelAt Aspect Communications
To Protect Private Data and Build Customer Relationships, Aspect Subscribes
To the Scalable Security Infrastructure Provided by Pilot
ALAMEDA, Calif., Nov. 2 /PRNewswire/ -- Pilot Network Services, Inc. (Nasdaq: PILT), the only provider of highly secure, subscription-based e-business services, announced today that Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of customer relationship portals, routes all access to its new system of Internet-based customer support through Pilot Security Centers in California and the U.K. With Aspect E-Services, announced today, customers worldwide can open, append, query and close trouble tickets through a secure, self-service Web site. Pilot Secure Access & Gateway Services provide for high bandwidth, availability, and scalability as well as around-the-clock protection for all exchanges on the Aspect site from criminal hackers, viruses, and other security threats.
"Our mission is to create a Web infrastructure that will support any number of e-business applications that Aspect embarks on in the future, and we chose Pilot for its demonstrated ability to provide secure, scalable Internet solutions," said Hank Delevati, Aspect CIO and senior vice president of information technology. "Our first project -- customer support on the Web -- has been praised by customers for its speed and ease of use. And thanks to Pilot, one of the most vital aspects of the system is invisible to our customers: all customer data is secure and private."
The advanced protection provided by the distributed security architecture of the Pilot Heuristic Defense Infrastructure(TM) (HDI) was a key factor in the choice of Pilot, according to Debra Schwarz, director of information technology communications services at Aspect. "Aspect customers include banks, hospitals, and airlines -- businesses that require the utmost privacy in any data exchange. The Pilot HDI actually gets stronger with attack attempts, because it learns from experience. We can tell our customers with confidence that their communications are secure as a result of Pilot's state-of-the-art protection," said Schwarz.
"With customers and offices around the globe, Aspect Communications came to Pilot with a strong e-business imperative. Aspect needed a foundation for customer support on the Web that could provide fast, efficient service to any customer, at any time while also protecting sensitive data. The Pilot Security Utility scales easily to meet Aspect's growing customer service requirements," said Marketta Silvera, Pilot Network Services, Inc. president and CEO.
Pilot Secure Access & Gateway Services
The Pilot Secure Access & Gateway Services include Pilot Fortified E-mail, Secure Web, and Secure FTP/Telnet Gateways; Authentication Services; Virus Scanning Service; and Web filtering service. Pilot Fortified E-mail, Secure Web, and Secure FTP/Telnet Gateways -- provide corporations specifically configured, secure connections to the Internet that are monitored 24x7 and protected by the Pilot Heuristic Defense Infrastructure(TM).
About Aspect Communications
Aspect Communications Corporation is the leading provider of customer relationship portals that enable businesses to ensure consistent interactions with their customers. Aspect's leadership position in CRM solutions is based on its 14-year-history and more than 3,500 customer contact center implementations. Aspect is headquartered in San Jose, California, with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at aspect.com or call 888-412-7728.
About Pilot Network Services, Inc.
Pilot Network Services, Inc. is the only provider of highly secure, subscription-based e-business services. As the Security Utility(TM) pioneer, Pilot enables secure e-business for companies of all sizes in every industry by providing a wide range of services with built-in security to protect enterprise networks. Pilot protected e-business services include secure hosting, Internet access and gateways, and extranet/VPN services. Customers can choose options including encryption, authentication, access control, virus scanning, and web filtering. Pilot provides the highest level of protection available today by connecting businesses to the Internet through Pilot Security Centers. Protection from hackers, viruses, and other threats is built into the Pilot network with an advanced, distributed security architecture called the Pilot Heuristic Defense Infrastructure(TM) (HDI(TM)). The Pilot HDI combines the most advanced technology with 24x7 monitoring by security engineers to continually evolve and proactively defend Pilot clients' e-business interactions against attack. Pilot can be reached at 888-40-PILOT or online at www.pilot.net and info@pilot.net.
Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements that involve certain risks and uncertainties that could cause actual results to differ materially, including potential fluctuations in results of operations, the new market for Internet security monitoring, detection and defense services, impact of competitive products and services, and risk factors listed in Pilot's registration statement on Form S-1 dated August 10, 1998. |
