To: MStonek who wrote (248 ) 11/10/1999 1:18:00 AM From: Skywatcher Respond to of 786
NorthPoint Communications Launches E-Business Initiative For Enhanced Service to Retail Partners PR Newswire, Tuesday, November 09, 1999 at 07:16 - 'NorthPoint eConnect' Automation Trials Begin With Flashcom, ICG and Global Crossing SAN FRANCISCO, Nov. 9 /PRNewswire/ -- NorthPoint Communications (NASDAQ:NPNT)today announced an eBusiness initiative, 'NorthPoint eConnect,' to enhance order pre-qualification, order entry and customer care processes with its ISP and other network service provider partners. NorthPoint has selected Vitria Technology, Inc. (NASDAQ:VITR), a leading provider of eBusiness infrastructure software, to electronically bond to its retail Internet and other network service provider partners. With NorthPoint eConnect, NorthPoint expects to speed service delivery for its DSL-based broadband service. NorthPoint will begin automation trials with three of its partners -- Flashcom, Global Crossing and ICG Communications, Inc. -- this month. NorthPoint believes that its partners will benefit from decreased time intervals for completing service delivery, allowing them to increase productivity and focus on selling additional subscriber lines. Since partners will no longer have to re-key orders and status information in different systems, there is less risk for input errors and a faster order cycle. NorthPoint plans to implement the service with its partners in first quarter 2000."ICG is eager to work with NorthPoint to integrate our systems and speed the time of service delivery," said John Kane, president and chief operating officer, ICG Communications, Inc. "NorthPoint eConnect will allow ICG to capitalize on the demand for broadband solutions and focus less on back-office systems." Using NorthPoint's existing partner extranet as a foundation, the company will utilize Vitria BusinessWare to electronically bond with its partners. In addition, NorthPoint is working proactively with other CLECs, ISPs and industry groups to drive the development of standard interfaces for electronic bonding. According to Michael Jones, chief technology officer, Flashcom: "Automating the partner supply chain is among the most daunting challenges faced by the DSL industry. NorthPoint and Vitria have worked diligently with Flashcom to provide a practical and straightforward solution for solving the complex problem of flow-through provisioning. We are very excited about the potential of this system to provide better customer service through more accurate and timely information exchanges." "NorthPoint is committed to achieving high levels of customer satisfaction and has launched NorthPoint eConnect to further automate transactions with our partners," said Mike Parks, NorthPoint's chief information officer. "As we expand our network footprint and grow alliances with partners, it is critical that we enhance our systems to meet the growing demand for broadband services." Vitria is excited to be doing business with NorthPoint, since we have tremendous respect for companies that make it a priority to serve their strategic partners," said JoMei Chang, CEO and President of Vitria. "We are delighted to be providing NorthPoint with a complete eBusiness platform for automating the business interactions with their partners." NorthPoint's eBusiness initiative will fully automate several key business processes: -- Pre-qualification -- Enhanced functionality will enable partners to obtain more information about service availability for subscribers in real time. -- Service ordering -- NorthPoint's back-office systems will "talk" to partner systems to enter new orders efficiently and provide important status information on the DSL service orders, including initiation,scheduling and completion of circuit provisioning. -- Trouble ticket reporting -- NorthPoint eConnect will include automated trouble ticket submission as well as status and resolution information, enabling better support for subscribers. Chris