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Technology Stocks : Cabletron Systems (CS: NYSE) -- Ignore unavailable to you. Want to Upgrade?

To: JR who wrote (7129)	11/9/1999 11:25:00 AM
From: JakeStraw	Respond to of 8358

Cabletron Extends Global Support Services With EMEA Global Technical Assistance Center in Ireland ROCHESTER, N.H. and SHANNON, Ireland--(BUSINESS WIRE)--Nov. 9, 1999-- Furthers Commitment to Providing Service and Support to European, Middle Eastern, and African Markets Cabletron Systems (NYSE:CS - news) today announced the opening of its fourth Global Technical Assistance Center (GTAC). Located in Shannon, Ireland, the newest GTAC will provide service and support to customers in the European, Middle Eastern and African (EMEA) markets. Part of Cabletron's Global Network Technology Services Division, the newest center complements existing centers in North America, Asia, and Latin America. With the capability of providing service and support in eight different EMEA languages, it enables Cabletron to offer proactive end-to-end management of customer requirements on a global basis. Prior to the establishment of the Shannon GTAC, all Cabletron telephone technical support activities in EMEA were decentralised, with each local office taking responsibility for support to their customer base. ''Cabletron's objective in setting up the Shannon GTAC is to establish a showcase call centre with multi-lingual capabilities to provide a qualitative improvement over the level of service already available to partners and customers in EMEA,'' explained Jim O'Brien, vice president EMEA Services & Support. ''Our long term focus is on the support of the complete portfolio of Cabletron e-Business networking solutions from hardware products to our industry-leading management platform, SPECTRUM.'' Jerry Shanahan, managing director, Cabletron Ireland followed up by explaining, ''Having the GTAC located in Ireland along with the international supply chain operations of manufacturing, logistics and repair, allows us to execute a real-time closed loop process for fast and effective closure of customer issues.'' ''Cabletron is committed to providing the very highest level of service and support to our customers, globally. The official opening of the GTAC center in Ireland will ensure that our European, Middle East and Africa customers can have total confidence in using Cabletron's world leading products and solutions.'' concluded Joe Solari, president of Cabletron Europe, Middle East & Africa. About Cabletron Systems Cabletron Systems, a premier provider of world-class networking solutions, delivers reliable network access and communications to millions of people worldwide. With scaleable products designed for Global 1000 enterprise networks, service providers and small businesses, Cabletron is the e-business communications specialist in the Internet economy. Listed on the New York Stock Exchange for more than a decade under the symbol CS, Cabletron is an S&P 500 index company. Cabletron's web site can be reached on the Internet at cabletron.com ------------------------------------------------------------------------ Contact: Cabletron Systems Stephen Knipstein, (978) 684-1427 sknipste@ctron.com