(BSNS WIRE) Calico and ZAMBA Team to Provide eCommerce Customer Care; Al
Calico and ZAMBA Team to Provide eCommerce Customer Care; Alliance Provides
Powerful Solution for eSales Customers
Business Editors & High-tech Writers
SAN JOSE, Calif., and MINNEAPOLIS--(BUSINESS WIRE)--Nov. 10,
1999--Calico Commerce, Inc. (Nasdaq:CLIC) and ZAMBA Corporation
(Nasdaq:ZMBA) today announced an extended business alliance to offer
ZAMBA's e-business Customer Care solutions as part of Calico eSales,
Calico's personalized Web-based buying and selling suite.
Calico Commerce is a leading provider of software and services
for selling complex products and services over the Internet. ZAMBA is
the world's largest consulting and systems integration company focused
exclusively on Customer Care. Together they offer a powerful solution
for building and maintaining customer relationships via the Internet.
Calico will offer ZAMBA's Customer Care services along with
Calico eSales to customers involved in financial services,
telecommunications, electronics, high technology, retail, and
manufacturing. ZAMBA's enterprise Customer Care services are sales and
marketing based, and encompass applications such as sales force
automation, contact center management, marketing automation and
automated field service and sales.
"When you're selling complicated products or services, customer
care is paramount," said Alan Naumann, president and chief executive
officer of Calico Commerce. "By offering our customers a full range of
proven and robust customer care services along with Calico's
cutting-edge software, we can help our clients significantly maximize
their return on investment. This is especially important as the rate
of competitive growth accelerates. ZAMBA's e-business customer care
capabilities naturally enhance our eSales offering."
"Calico eSales is simply best-of-breed for e-business
deployment," said Paul Edelhertz, president and chief executive
officer for ZAMBA Corporation. "The combination of Calico's
industry-leading technology with our expertise in Customer Care
creates a powerful solution to greatly enhance the online customer
experience. It clinches a competitive advantage for our clients."
About Calico Commerce, Inc.
Calico Commerce, Inc., headquartered in San Jose, and with
offices throughout the United States and Europe, is a provider of
software and services that enable customers to engage in eCommerce by
selling complex products and services over the Internet. Calico eSales
is a personalized Web-based buying and selling solution that enables
customers to create a unique process to interact with their customers
to improve selling effectiveness and customer satisfaction. Calico
eSales can be deployed across the Internet, intranets, extranets and
corporate networks and can be accessed through desktop and mobile
computers and retail kiosks. Calico Commerce, Inc. can be found on the
World Wide Web at calico.com.
About ZAMBA
ZAMBA is the world's largest consulting and systems integration
company dedicated exclusively to the customer-care market, the fastest
growing software and services market. Customer care encompasses a host
of front-office applications including customer support, field
services, and marketing automation.
ZAMBA works with leading customer-care software providers
including Clarify, Actuate, Calico Commerce, IET and Primus to provide
innovative, integrated technology solutions to its clients. The
company has offices in Minneapolis, Boston and the Silicon Valley.
ZAMBA can be found on the World Wide Web at gozamba.com.
Certain information contained in this news release which does not
relate to historical financial information may be deemed to constitute
forward-looking statements within the meaning of the Private
Securities Litigation Reform Act of 1995. These statements may include
statements about contracts and their impact on quarterly sales,
business strategy, expectations regarding future revenue levels,
timing of and plans for the introduction or phase-out of products or
services, enhancements of existing products or services, plans for
hiring additional personnel, entering into strategic partnerships and
relationships, and other plans, objectives, expectations and
intentions contained in this press release, quarterly conference calls
with financial analysts and filings with the Securities and Exchange
Commission that are not historical facts.
When used in this press release, the words "may," "should,"
"expects," "plans," "anticipates," "believes," "estimates,"
"predicts," "intend," "potential," or "continue" and similar
expressions are generally intended to identify forward-looking
statements. Because these forward-looking statements involve risks and
uncertainties, actual results could differ materially from those
expressed or implied by these forward-looking statements. ZAMBA
Corporation and Calico Commerce assume no obligation to update any
forward-looking statements. These statements are only predictions.
Although the companies believe that the expectations reflected in the
forward-looking statements are reasonable, the companies cannot
guarantee future results, levels of activity, and/or performance of
achievements.
Note to Editors: Calico is a registered trademark of Calico
Commerce, Inc. The Calico eSales Suite is a trademark of Calico
Commerce, Inc.
--30--gdr/sf*
CONTACT: Calico Commerce
Katie Belding, 408/808-7655
kbelding@calico.com
calico.com
or
ZAMBA
John Montague, 612/844-3141
jmontague@goZAMBA.com
KEYWORD: CALIFORNIA MINNESOTA
INDUSTRY KEYWORD: E-COMMERCE INTERNET SOFTWARE MARKETING
AGREEMENTS
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