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Technology Stocks : eShare Technolgies (ESHR) -- Ignore unavailable to you. Want to Upgrade?

To: Bo Le who wrote (10)	11/10/1999 4:57:00 PM
From: Tom Hua	Read Replies (2) \| Respond to of 653

November 10, 1999 Dow Jones Newswires EShare Tech Up 97%; Analysts Cite Rise In Rivals' Shares By Dinah Wisenberg Brin PHILADELPHIA -- Shares of EShare Technologies Inc. (ESHR) flew up as much as 98% Wednesday, movement analysts and the company linked to favorable comparisons with competitors whose shares rose sharply earlier this week. Wednesday's increase for the Norcross, Ga., Internet customer-service technology company followed a 71% climb Tuesday. In addition, rumors circulated on Internet message boards that EShare may be an acquisition target, but an analyst dismissed that idea. Instead, market watchers cited recent gains for two competitors, eGain Communications Corp. (EGAN) and Kana Communications Inc. (KANA), which had big runups Monday. "I think it's comparison with peers that moved the stock up," analyst Donald Newman of Ladenburg Thalmann said. "Their technology, according to trade publications and according to them, is probably as good if not better - this is from third-party opinions - as Kana and eGain," he said. Analyst Tom Pagel of Banc of America Securities cited "a realization that the market that all of these companies are serving is a significant one." "I don't think there's a particular event that's triggering it," Pagel added. "These are all recently public companies." EShare Vice Chairman and President James Tito agreed that "people are just recognizing it." He also noted that eShare, formerly Melita International Corp., cut 95 employees last week and recently announced management changes. Tito said he couldn't comment on rumors, circulating on Yahoo! message boards, that Lucent Technologies Inc. (LU) may be looking at eShare as a potential acquisition. Lucent spokeswoman Mary Ward also said her company doesn't comment on rumors. Ladenburg analyst Newman said he'd be surprised by such a takeover. It wouldn't make sense, given the layoffs and Melita's recent acquisition of eShare, he said. That doesn't mean, however, there won't be some news soon from eShare. "Stay tuned, a lot of cool stuff is happening right here," Tito told Dow Jones Newswires. "Neat new deals on the horizon with good-size Internet customers that we'll be announcing in the next week or two." EShare stock recently traded at 11 3/4, up 5 1/16, or 75%, on volume of 3.2 million shares, compared with average daily volume of 100,000. Earlier it reached 13 1/4. The stock closed at 6 11/16 Tuesday, up 2 25/32, or 71%. Kana recently traded at 129 1/2, off 11 3/4, or 8%, while eGain was down 1 3/4, or 4.5%, at 37 1/4, both on relatively light volume. Those companies had strong runs earlier in the week, however. On Monday, eGain closed at 42, up 13, or 45%, over Friday's close, while Kana closed at 150 1/2, up 62 7/16, or 71%. Both companies are recent IPOs. -Dinah Wisenberg Brin, Dow Jones Newswires, 215-656-8285

To: Bo Le who wrote (10)	11/15/1999 7:27:00 PM
From: Tom Hua	Respond to of 653

Monday November 15, 4:33 pm Eastern Time Company Press Release SOURCE: eShare Technologies, Inc. eChristmas is Coming! Smart eBusinesses Won't Let eCustomers Spend It eLone In Just 48 hours, eBusinesses Can Be Up and Running With eShare's NetAgent Live to Provide Web Customers with Real-Time Customer Support ATLANTA, Nov. 15 /PRNewswire/ -- With eChristmas just around the corner, smart businesses know that real-time customer service is key to keeping online shopping carts full and customer satisfaction high. That's why companies like AT&T WorldNet, Biztravel.com and more have chosen eShare Technologies' (Nasdaq: ESHR - news) NetAgent Live(SM) solution, the industry's first hosted Internet customer interaction solution that combines the power of email management with live interaction for eBusinesses. Expectations for the 1999 eChristmas/online shopping holiday season are larger than ever. Forester Research expects 17 million households to be purchasing online by year's end, with total retail sales worth $20 billion. New York-based EMarketer said it expects e-commerce revenues to hit $18.6 billion this year with 38.8 million online shoppers. ''With the huge amount of consumers looking to do their holiday shopping online, it's absolutely critical that business provide the best possible customer support,'' said James Tito, vice chairman and president, eShare Technologies. ''It's simply a matter of 'do or die' -- businesses with an e-commerce customer service strategy will see a dramatic increase in customer service satisfaction and increase in online purchases this holiday season. And eShare's NetAgent Live can provide this real-time customer support in a matter of days.'' eShare can provide eBusinesses with a hosting service and have NetAgent software up and running for its eChristmas online customer traffic in as little as two days. NetAgent offers eBusinesses a complete, seamless solution for managing both e-mail and real-time customer requests and can help manage high volumes of customer e-mail traffic. Whether hosted by eShare or by the company itself, NetAgent provides eBusinesses with the power to provide customers with critical live agent interaction and visitor monitoring. NetAgent provides the ability to support up to six simultaneous visitor sessions, with features that include agent-to-agent transfers, skills-based routing, agent instant messaging, and visitor monitoring. If service volumes become high, helpful presentations can be automatically ''pushed'' to assist visitors waiting in a service line for an agent. Once connected, the agent has access to a library of embed frequently used sayings, pages, files, and emails, as well as a customizable library of frequently used web pages, answers or instructions, and files such as documents, text, patches, and upgrades. In addition to live help on the web, customer emails are automatically routed to a customer service agent with the appropriate skill set who then tracks the response to ensure that inquiries are answered quickly and efficiently. NetAgent can also be set to respond automatically without agent involvement. ''Unlike any other offering, eShare's NetAgent is the only solution that seamlessly integrates email with real-time chat-based customer service solution and with other customer interaction modes as well,'' Tito added. NetAgent also provides VoIP support, allowing web site visitors to speak with an agent using a PC and an H.323 connection. In a fashion similar to a text-based connection request, the visitor is connected to an available call center agent or is placed in a queue until an agent becomes available. In addition to VoIP, visitors can also utilize voice communication, video communication, and desktop collaboration. For more information about eShare's NetAgent Live, or any of eShare's award-winning customer communication solutions, please contact eShare at 1-888-ESHARE4. About eShare Technologies eShare Technologies is the leading total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. Its customers include leading organizations in the financial services, retail, media and communication industries such as 1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T WorldNet. The company's Web addresses are eshare.com and melita.com . Safe harbor paragraph This press release contains forward-looking statements relating to product implementation, functionality, benefits and acceptance; market penetration and marketing strategies. Such statements are made based on management's beliefs as well as assumptions made by, and information currently available to, management, pursuant to ''safe-harbor'' provisions of the Private Securities Litigation Reform Act of 1995. While these statements reflect our best current judgment, they are subject to risks and uncertainties that could cause a change in focus and direction. A discussion of certain risk factors that may cause actual results to differ from these forward-looking statements can be found in eShare Technologies' Form 10-K for the period ended December 31, 1998, on file with the SEC.