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Politics : Bill Clinton Scandal - SANITY CHECK -- Ignore unavailable to you. Want to Upgrade?

To: jlallen who wrote (62454)	11/11/1999 10:58:00 AM
From: lorrie coey	Read Replies (1) \| Respond to of 67261

The banks have a standard procedure for "ATM disputes". I initiated an "investigation" through BA's "department" that does the "investigating". They had 45 days to resolve/investigate. "Investigating" involves checking with the owner of the ATM, [Keycorp] to see if the machine "balanced" for that day. I was told that it did. I requested that documentation. It has not been forthcoming. The money has to be somewhere. I called a co. called "Armed Svcs." who allegedly are the entity responsible for balancing that Keybanks 2 drive-through ATM's...[apparently, the branch itself does NOT balance these machines...they are only responsible for maintaining/balancing the one ATM inside the branch]. The Armed Svcs. Co. alleged that they do there business under video survailence. I was directed to Keybanks ACCOUNTING DEPT. in Canton, OH. I spoke with 2 individuals who told me that the "audit tape" from that machine would be located and reviewed. The audit tape was NEVER produced and the 2 women that I talked to are each no longer at the phone numbers they gave me... On the Bank of Amerika side; the individual who was responsible for my case# was on "vacation" during the 45day period of "investigation"...he had a subordinate do the "legwork". I spoke with this subordinate person...in SF/Bank of Amerika. He sounded like he was "learning disabled"...not fully competent to function as an investigator, imo. Upon the return of Mr. Quan, [the investigator], I contacted him regarding the form letter with his signature on it, informing me that, "there was no error to your account" and that "the ATM did not malfunction". I know _as a fact_ that it did. I have 2 witnesses. As it turned out, Mr. Quan barely speaks English. My attempt at communicating with him took extreme effort...nice person, just ain't fluent in English. What does this tell me about Bank of Amerika and Keybank? They are either engaged in criminal activity via electronic funds fraud, or they are Incompetent in the Extreme. I will find out. I didn't mug for the camera...in my area the only thing video taped is the persons face...if they have that, it will be consistent with my account of the incident. White Collar Crime...