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To: tero kuittinen who wrote (2704)11/12/1999 10:09:00 AM
From: Labrador  Respond to of 34857
 
>>Let me tell you what happens to mobile operators who allow their churn rates to reach 4% - they pick up a bad reputation that will hound them years into the future. You don't go for growth unless you can manage it. You don't staff your customer service with untrained, clueless personnel just because you can't be bothered with paying attention to these kinds of details. Because if you do, you'll have to pick up the tab for the mistakes later. <<

This sounds like your opinion -- notwithstanding that it seems to be presented as "factual." My opinion is that you're wrong -- one must focus on a vision for the future, while improve current operational capacity. A myopic view towards the latter (only) does not build shareholder value. Time will tell.