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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Mike Gilbo who wrote (4353)	11/14/1999 2:30:00 AM
From: -	Read Replies (1) \| Respond to of 17977

Mike, Some reasonable and constructive comments & observations. From my perspective I think the problem is that Quote.com is basically a software company, not a real-time stock market data provider, and they're flubbing getting into the real-time data resale+delivery business, big-time. There are a lot of nice, well-intentioned people there, in my experience, etc. it's just the customer service is very erratic, and generally the latency is more like what you'd expect from a software vendor servicing something slower-paced, that you have weeks to get a reply on. Although their intentions might be good, the execution is not great. I've had much better experience in the past with Window on WallStreet Daytrader Internet (www.windowonwallstreet.com, no affiliation!) so am dumping QCharts and going back to that quoting package for my internet-based quotes. Their FDCN price servers deliver real-time data to the app like QCharts, but it's much more professional-grade -- you can rely upon it, and actually trade off of it, even in fast markets. None of the problems with missing day chart bars, wrong closing prices, etc. Sputters once in a while, but nothing acute over the ~6-9 months I used it (I had two licenses, still have one active driven by a Comstock dish; QCharts was an experiment based on word-of-mouth on Si). And, their customer service operation is a far cry better than Quote.com's, although there is some room for improvement :) As someone pointed out, most of the internet-based quote delivery providers are having their problems. QCharts has taken it to new extremes though, and has let it STAY that way for a long time without fixing the problems. I know what you mean about leaving the cable box and going to the net, I used to take quotes over DBC's cable box, and have had the various BMI/DBC dishes, FM, etc. in the past. Internet-delivered quotes are still a bit of a can of worms, many vendors want to blame all their problems on the internet and just leave it at that. The cable and satellite delivered quotes are much more stable. I eventually migrated to a Comstock dish as my primary feed, that's rock solid, and hard to beat. However, internet delivered quotes are wonderful for their portability -- just fire up the laptop with a decent internet connection (mileage may vary) wherever you're at, and there you go. -Steve