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To: Rascal who wrote (17013)	11/14/1999 3:57:00 PM
From: E. Davies	Read Replies (1) \| Respond to of 29970

Not much new info here. True and not true. The fact that only 2% would be willing to "switch" to AOL does not mean much for exactly the reasons you gave. 1/2 the people have AOL already and the other 1/2 have consiously chosen not to use AOL now. It does show however that when people think of "reliable and quick" they do not think of AOL. AOL+DSL is not likely to win any new customers from other ISP's. More importantly the fundamental premise is valid. 58% said they are willing to switch. Since 1/2 the respondants probably have AOL now, it implies strongly that they don't have a whole lot of brand loyalty. I wish they would have sorted the responses by who the current ISP is. Give 'em speed and reliability and they would switch from AOL in a blink. Availability is coming tediously slow but steady. Speed we got. Reliability needs work. Get to it Milo! Eric

To: Rascal who wrote (17013)	11/14/1999 6:07:00 PM
From: Richie	Respond to of 29970

Rascal, <Richie you show a real lack of understanding of consumer behavior> I think it is you who shows a complete lack of mathematic competence. According to Webster: :Main Entry: per·cent·age Pronunciation: p&r-'sen-tij Function: noun Date: circa 1789 1 a : a part of a whole expressed in hundredths b : the result obtained by multiplying a number by a percent 2 a : a share of winnings or profits b : ADVANTAGE, PROFIT <no percentage in going around looking like an old sack of laundry -- Wallace Stegner> 3 : an indeterminate part : PROPORTION 4 a : PROBABILITY b : favorable odds Put simply, in this scenario, it equates two entities of unequal proportion when used for comparison purposes. The article was not referring to the total number of people who would switch. That would obviously be a lopsided comparison because of AOL's HUGE subscriber base. The only way to compare is through percentages (which sometime can be misleading by themselves).

To: Rascal who wrote (17013)	11/14/1999 7:54:00 PM
From: Solid	Read Replies (1) \| Respond to of 29970

Rascal, That you are! A recent Jupiter Communications Consumer Survey of 2,811 online households asked participants which type of company they would switch to for a reliable, quick connection to the Internet. Not an MIT study with double blinds for sure. So what? Fifty-eight percent said they would choose a company other than the one they currently use. Plenty of potential new customers available. Nice to know. Of these households, about 25% indicated that they didn't know which type of company they would switch to. Busy people. Not always up to speed on the latest and the best in all areas. Pretty typical of the 'average' person, no? "Gee gladys, who do you guys use?" "@HOME cable. I check our stocks, our kids do research and Bob does the shopping online. We get it all done in about a tenth of the time dial-up use to take. And the new services and apps. they are developing are amazing. I'd never go back." "Really, maybe we should switch too." (warning, the above has been altered for gender political correctness) With cable companies heavily promoting high-speed access alternatives, 25% of the respondents said they would switch to a cable access provider. Where is Jupiter based and where did they conduct the survey, FL? Did they just poll locally? In an area with heavy cable promotion or not? Again, not MIT caliber but not shabby numbers at all. Point: In there survey cable is looking good. The remaining types of access providers were mentioned by only 12% of the survey participants. So in this sample DSL, which could be good for all, got no recognition. Also the electric utilities are doing some amazing cable and fiber infrastructure work and I was surprised to see some respondents apparently aware of this. I thought it would provide an interesting read and maybe spur some dialogue. Guess I was right. Bold of me I know but I used shades to read the last of your post. Not much new info here. Every once in a while its good to leave the tower... and have a hot dog. What about the FCC and T?