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To: KailuaBoy who wrote (17029)	11/15/1999 12:51:00 AM
From: Ron Dior	Read Replies (2) \| Respond to of 29970

<<So what's not to like? Plenty, according to a growing number of irritated AT&T@Home subscribers who have complained to Seattle's Office of Cable Communications. Most of the nearly 50 complaints have been received since July.>> Oh no not a whole 50 complaints! <<As a consumer bill of rights protecting customers of the service takes effect next week, city officials think they are seeing only the tip of the iceberg of complaints. >> Now there is a worthwhile statement! <<A city audit, to be released Wednesday, shows that one in five randomly sampled users in the Green Lake area were dissatisfied with @Home service. >> I wonder how many dissatisfied Long distance, DSL, AOL, Cable, etc? customers there are in Green Lake! <<Customers are griping about complete system shutdowns; seriously slowed connections; down or delayed e-mail service; under-trained technicians; waiting on hold for 40 minutes when phoning for help.>> Welcome to the Internet people. Why single out ATHM for this? Remember AOL? enough said. KB I think you hit the nail right on the head with this statement below: <<ATHM is having growing pains. AOL had them. ATHM ripped out their entire backbone and replaced it with new hardware and capacity. They use Cisco BFR's (Gigabit Switch Routers) and are now redundant OC48 across the nation. Things should be getting better. >> To expect anything more or less would be unrealistic. Could ATHM/T be doing things in a better more efficient manner? Definitely! Are they doing any worse than others in the field have done? Not in the least. T should be stating these things and backing up ATHM, not trying to use ATHM as the scapegoat. T is just shooting themselves in the foot. This makes no sense and IMO is a waste of time and thought. ATHM may be making some wrong moves, but they are also making many of the right ones. 2 years from now this name calling from T will be a misnomer. Insignificant! Ron Dior

To: KailuaBoy who wrote (17029)	11/16/1999 11:09:00 AM
From: Solid	Respond to of 29970

KB, ...and one of the runners you signed on with chose to eat doughnuts all Summer instead of working out, would you want some recourse? Reminds me of the Larson FarSide, with the huge guy sweeping the floor in the donut shop with a subtle look of uh oh! on his face- while his boss reads the end day tape and says, "I don't get it, we're moving over 500 donuts a day here and we're just barely breaking even." Excellent summary and interpretation. I agree. You're the best.