Patrick, Hi!!! RE: NEW PRODUCTS from DELL
I am wondering if this is a harbinger of what you and I have discussed in the past... :o)
Best, Kemble
Dell Extends Worldwide Internet Leadership With New Commerce, Customer Support Features; Leading Commerce Site Redesigned to Accommodate Customer Preferences
ROUND ROCK, Texas, Nov 15, 1999 (BUSINESS WIRE) -- Dell Computer Corporation (Nasdaq:DELL), a leader in Web-based business solutions, today announced a global redesign of www.dell.com, with new Internet-enabled capabilities that make interactions easier and more tailored to discrete customer needs.
Dell's refined Web site, one of the world's leading e-commerce sites, allows customers to buy, search for information and seek support according to their personal preferences and technology experience.
Dell also announced an online paperless invoicing capability for its largest business and institutional customers, an extension of the company's Premier Pages service.
Dell said the enhancements further extend the Internet as a dynamic information delivery, service and support, and online commerce vehicle for businesses and consumers.
"These improvements provide Dell customers an even richer Internet experience, with better access to a huge repository of online content, grouped in user-friendly online communities," said Richard Owen, vice president, Dell Online Worldwide. "Dell's strategy is to become the preferred online destination for any aspect of technology, and these new capabilities move us closer to that end."
Global Redesign of www.dell.com
The redesigned www.dell.com is based on XML (eXtensible Markup Language), a database-driven language that enables extremely fast content updates worldwide, allowing Dell to respond more quickly to customer needs or industry changes. For example, new product features are added simultaneously to Dell's 50 country-specific sites, in local languages and currencies. In this way, XML ensures that www.dell.com has accurate and consistent information worldwide, and enhances Dell's already sophisticated technology infrastructure to speed information sharing with customers and suppliers.
Dell's Web site, which generates $35 million each day in revenue, is one of the largest online commerce sites based on XML technology.
New Features of support.dell.com
Further implementing its e-support strategy, Dell also has re-engineered its support Web site, support.dell.com, making it easier for customers to get online assistance. Dell currently receives almost 19 million visits to support.dell.com each year, and almost 40 percent of Dell customers use "E-Support--Direct from Dell." Dell expects at least half of its customers will use e-support by the end of 2000.
The support site now enables customers to select how they receive online help, based on their comfort and experience with technology. The site also features new applications such as "Warranty Status," which notifies customers when that service is approaching expiration, and "Birth Certificate," which gives customers direct access to useful system information, such as its unique service tag number.
Earlier this year, the Association of Support Professionals named support.dell.com as a Top 10 Web site, making Dell the only computer manufacturer to earn that honor.
Premier Invoicing
Dell's new online invoicing capability, Premier Invoicing, is the latest addition to its Premier Pages service for U.S. business customers. From their Premier Pages Web sites, Dell customers can search and sort outstanding invoices by date, invoice number, purchase-order number or customer number.
"Prior to Premier Invoicing, the volume of business we did with Dell required a full-time accounts receivable clerk to manage Dell transactions," said Ash Shehata, chief information officer of Antelope Valley Hospital in Lancaster, Calif. "Now all of our account data is a click away. It's easily organized, cuts down on paperwork and the clerk is available to work on other projects."
Premier Pages are customized, password-protected Web sites that Dell creates for customers. The sites provide one-stop access to simplified purchasing, purchase history reporting, order status and help desk support. More than 35,000 customer-specific Premier Pages in 12 languages are currently hosted through www.dell.com.
"The winners in the Internet era will be those companies which understand the importance of the online customer experience," said Owen. "We believe enhancements to www.dell.com make it easier and faster for customers to do business with Dell by shrinking transaction and fulfillment times, increasing accuracy and providing more personalized content."
Owen also said he believes that a positive customer experience drives more e-loyalty than traditional attributes like product selection or price. As a leader in personal and process connectivity because of its one-to-one direct relationships with customers, Dell has the ability and experience to understand what customers want from online relationships and to provide Web-based solutions that meet customer needs for faster and more efficient access and greater content.
Ranked No. 78 among the Fortune 500 companies and No. 210 in the Fortune Global 500, Dell Computer Corporation is the world's leading direct computer systems company, based on revenues of $23.6 billion for the past four quarters. Dell designs, manufactures and customizes products and services to customer requirements and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained through its toll-free number 800/388-8542 or by accessing the Dell World Wide Web site at www.dell.com.
Dell is a registered trademark and Premier Pages is a registered service mark of Dell Computer Corporation.
Fortune 500 is a registered trademark of Time Inc.
Dell disclaims any proprietary interest in the marks and names of others.
Copyright (C) 1999 Business Wire. All rights reserved.
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