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To: bob zagorin who wrote (290)11/16/1999 1:20:00 AM
From: bob zagorin  Respond to of 349
 
Budgets in 2000 earmarked for ERP, CRM, e-commerce

By Ed Scannell, Matthew Nelson, and Dan Briody
InfoWorld Electric

Posted at 3:04 PM PT, Nov 12, 1999
As corporate it managers begin to see the light at the end of the year-2000 tunnel, future plans are quickly forming to get companies back on the fast track to success - and the destination is electronic business.

With the year-2000 lockdowns that have stalled other technical projects behind them, IT departments expect more human resources and funds to be available for the coming year. Consequently, they are ready to adopt e-business technologies for electronic commerce, customer relationship management (CRM), and other critical enterprise functions, according to analysts and IT professionals.

A recent International Data Corp. (IDC) report shows that officials at 58 percent of companies surveyed about IT spending for 2000 said that their companies were putting money back into mission-critical applications such as enterprise resource planning (ERP) and CRM. Sales-force automation applications were also noted as priorities for next year. The next application category to benefit next year is Web-enabled applications and e-commerce. IDC reports that 23 percent of all companies surveyed plan to dedicate funding to Web site development, e-commerce applications, or both.

"The big thing [for us] is going to be the ERP, PeopleSoft, and SAP rollouts - and the other is our big thrust toward electronic commerce, helping to ensure the way we interoperate with our customers and suppliers," said Elaine Hinsdale, manager of communications at Enterprise Information Systems, Lockheed Martin's IT branch, in Orlando, Fla., which spent more than $80 million on its year-2000-preparedness efforts.

"[E-business] helps us provide a better service more efficiently to those we need to do business with," Hinsdale said.

Analysts are not surprised that IT shops will be picking up where they left off before the year-2000 glitch became the issue of the day.

"A lot of these priorities make sense, because what people were doing before year 2000 sidetracked them was enterprise applications," said Tom Oleson, research director of IT services at IDC, in Framingham, Mass. "Many of those projects were for existing applications, but there are some new ones - particularly in the CRM and sales-force automation areas..."