Wednesday December 8, 8:08 am Eastern Time
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Company Press Release
CompuCom Awarded 'Outstanding Outsourcer' by Software Support Professionals Association
DALLAS--(BUSINESS WIRE)--Dec. 8, 1999
Leading IT Solutions Provider Receives Software Technical
Assistance Recognition Award
CompuCom Systems, Inc., (Nasdaq:CMPC - news) a leading distributed technology services company, announced today it has received the prestigious STAR (Software Technical Assistance Recognition) Award from the Software Support Professionals Association (SSPA) in the ''Outstanding Outsourcer'' category. This marks the second straight year CompuCom has won the award. CompuCom is one of the few companies recognized by the SSPA as best-in-class, technical software support providers.
The STAR award recognizes outstanding accomplishments and superior performance in delivering technical support. Established in 1990, the awards have become coveted prizes for software technical assistance providers. To be considered, providers must demonstrate outstanding service including high levels of ongoing customer satisfaction, world class service offerings, effective customer relationship management, performance measurements and staff retention.
Bill Rose, SSPA Founder/Executive Director says, ''CompuCom Systems' Remote Help Desk is exemplary of a STAR Award winner that helps their customers focus on their business issues and customer satisfaction. A member of SSPA since 1994, CompuCom Systems has proven to be an Outsourcer that focuses on high quality customer support.''
CompuCom's help desk, which also received SSPA's Support Center Practices Certification in 1998 and 1999, offers centralized multi-vendor software and hardware technical telephone support services to more than 70 customers. Handling more than 50,000 calls per month, CompuCom's help desk offers cost-effective single point-of-contact assistance for large groups of corporate technical staff and end users.
CompuCom's help desk customers include companies such as General Reinsurance, Tricon Global Restaurants, General Motors and SAFECO Insurance. Steve Raye, Senior Vice President and CIO of General Reinsurance, says ''CompuCom has worked hard to understand and respond to our needs. Simply put, we feel we can depend upon them to meet our service objectives.''
Ron McIntire, CompuCom Vice President of Help Desk Consulting said, ''Being awarded 'Outstanding Outsourcer' for the second straight year demonstrates CompuCom's commitment to a consistently superior level of service delivery. Our focus will remain on continuous process improvements to deliver and exceed our customers' expectations.''
About SSPA (www.supportgate.com)
Founded in 1989, SSPA represents over 6,000 service executives in over 500 member companies worldwide. SSPA gives software services and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com.
About CompuCom Systems, Inc. (www.compucom.com)
CompuCom Systems, Inc., headquartered in Dallas, is a leading provider of distributed technology products and services for large corporate clients nationwide. By serving as a primary partner for evaluating, acquiring, deploying, and managing new technologies, CompuCom helps clients focus on core business activities and reduce their total cost of system ownership. Service offerings include network deployment projects, consulting, asset management, network management, help desk and field engineering, as well as computer and computer peripheral procurement, configuration, distribution, and software management.
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Contact:
CompuCom Systems, Inc., Dallas
Matthew Smith, 972/856-3600
msmith@compucom.com |
