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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Gibbons Burke who wrote (4422)	11/21/1999 12:24:00 AM
From: -	Respond to of 17977

Gibbons, Gee, sorry you are so hot under the collar Gibbons. I will be glad to accept your offer for personalized service, what a pleasant surprise. I apologize if I offended you, as I know you're a decent, helpful, knowledgable, and rightfully popular representative for Quote.com. Your Futures Magazine work, which you are certainly modest about, is no doubt world-class stuff. Really, I figured these problems were probably beyond your reach and into the domain of tough problems facing a recalitrant mid-sized Corporation. But, glad to hear you can help. I did run the Dr. Watson as suggested, was repeatedly not able to capture any errors from the QCharts crashes. However, the QCharts lockup problem persists, can't run OL2K on that Dell Inspirion 3500 machine without a wicked lockup. I decided to resolve that problem by going to an NT laptop, which I just brought up this weekend. I did report my lack of success with Dr. Watson, on the OneList thread at the time. Before you result to lectures to your customers on your thread, I'd suggest you get your house in order a bit more over there :) The fact is, QCharts has been having major, well-known data-delivery problems. Those problems can be frustrating to professional traders that rely upon it, and the customer service has rather poor over a substantial time period (almost a joke among users; the NY award provoked a series of jokes over the irony). These things are fact, they are not the product of my imagination. But I'm glad to hear Quote.com is in the process of identifying and resoloving these problems. It's great to see you guys be specific on the reasons: route flaps, servers unable to handle churning user connections, internet link to your farm coming and going, etc. -- as this is exactly the kind of stuff that I suspected was going on. Not having communication (implicit denial) from Quote.com makes it much more aggrevating -- especially with other users her denying that any of this is going on. I have not had as much luck in simply changing to the Jersey (or any other) servers with CTL-ALT-N, as some other users report; not sure why. If the results of our consultations are positive or helpful, I'd be more than happy to share the good news with the thread! I would be more than pleased to become another happy QCharts advocate, defending it from unfair or inaccurate criticism on the thread -- if I could just get it to work reliably. As I've always commented, it is very well designed and unique, otherwise I wouldn't waste my time complaining. The price alerts are so well-designed, they beat anything out there; just one example. The crashes are not a big deal, that is just occuring on one of my machines. It's the sputtering, intermittent data delivery and consistently errored price bars which have become the real frustrating problems. So, I'll be in touch about those things this week. -Steve