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Technology Stocks : Cobalt Group-(CBLT) -- Ignore unavailable to you. Want to Upgrade?

To: M. Frank Greiffenstein who wrote (27)	12/2/1999 1:20:00 AM
From: Paul K	Respond to of 141

"Cobalt Launches Solution for Managing Multitudes of Internet Leads" Lead Manager Software Improves Response Time and Quality, Converts Leads to Sales SEATTLE--(BUSINESS WIRE)--Dec. 1, 1999-- Internet leads create tremendous sales opportunities for automotive dealers, but those leads evaporate quickly unless dealers have the information systems to dynamically manage them. To meet this challenge, The Cobalt Group (Nasdaq: CBLT), a leading provider of Internet solutions for automotive retailing, today introduced Lead Manager, a software solution that integrates Internet leads from multiple sources and enables dealers to manage prospective customers and follow-up activities more effectively. "Internet leads can quickly turn into lost sales and alienated customers if dealers don't have an effective online lead management system in place," said David Potts, Vice President of Business Development with The Cobalt Group. "Cobalt's Lead Manager organizes leads so that qualified leads are not lost or missed. It also automates important functions such as e-mail response and lead distribution, which convert more leads into sales." Lead Manager's features include: -- Automatic lead routing to individual salespeople or department heads, which shortens response time and increases customer satisfaction and closure rates. -- Automatic beeper pages to alert dealership staff when a new lead has entered the system and ensure a fast response. -- A variety of pre-written e-mail responses are included, and dealers can create custom automated responses for their dealership, enabling dealership staff to handle leads more efficiently. -- An archive database of complete contact information on all current and potential customers. -- Extensive reporting options show the number of leads by source, sales rankings and more. Cobalt Lead Manager is currently in use with pilot dealers and will be available for general release in early January 2000. ABOUT THE COBALT GROUP The Cobalt Group(TM) (Nasdaq: CBLT), based in Seattle, is a leading provider of automotive e-commerce products and services. Through Web development and hosting, data management and online car shopping services, Cobalt helps dealers, dealer groups and automobile manufacturers harness the power of the Internet to better serve their customers. With approximately 4,600 dealer Web site clients, over 10,000 dealers using its parts locating system and relationships with 16 automotive manufacturers and more than 50 of the 100 largest dealer groups in the United States, Cobalt is one of the leading technology companies serving the automotive industry. Cobalt operates DealerNet(R) (http://www.dealernet.com), one of the best-known automotive destination sites on the Web, and PartsVoice(R) (http://www.partsvoice.com), a leading OEM auto parts locating and data management service. For more information, please visit The Cobalt Group at cobaltgroup.com.

To: M. Frank Greiffenstein who wrote (27)	12/3/1999 2:57:00 AM
From: Paul K	Read Replies (1) \| Respond to of 141

"The Cobalt Group Launches Service Solution 2-1-1" - Versatile New Customer Relationship Management System Helps Auto Dealers Boost Service Revenues - E-mail Service Reminders, Online Maintenance Schedules Forge Stronger Customer Ties SEATTLE--(BUSINESS WIRE)--Dec. 2, 1999-- The key to increasing dealership service revenues is building a strong customer relationship from the start and maintaining it over time. The Cobalt Group (Nasdaq:CBLT - news), a leading provider of Internet solutions for automotive retailing, today introduced a versatile new software solution for harnessing the Web to keep dealers connected with their current and potential service customers. Service Solution 2-1-1 (Two great products. One profitable service department. One great price.) includes two unique features that enhance dealers' ability to grow their service revenues. The Service Reminder function automatically sends e-mail to customers reminding them to visit the dealership for oil changes and regular service appointments, while Service Maintenance Schedules automatically advises customers of their car's manufacturer-recommended service schedule for major milestones. Because customers can personalize their profiles with driving habit information like annual mileage and city-versus-highway driving, automated notifications are customized by real-world needs rather than standardized timetables. ``Eighty percent of customers who perform the first service on their new car at the selling dealership return there for service in the future,' said David Potts, Vice President of Business Development for The Cobalt Group. ``Service Solution 2-1-1 helps dealers attract first-time service customers and retain long-term ones by strengthening the customer relationship through personalized, automated service information.' About the Cobalt Group The Cobalt Group(TM) (Nasdaq:CBLT - news), based in Seattle, is a leading provider of automotive e-commerce products and services. Through Web development and hosting, data management and online car shopping services, Cobalt helps dealers, dealer groups and automobile manufacturers harness the power of the Internet to better serve their customers. With approximately 4,600 dealer Web site clients, over 10,000 dealers using its parts locating system and relationships with 16 automotive manufacturers and more than 50 of the 100 largest dealer groups in the United States, Cobalt is one of the leading technology companies serving the automotive industry. Cobalt operates DealerNet© (http://www.dealernet.com), one of the best-known automotive destination sites on the Web, and PartsVoice© (http://www.partsvoice.com), a leading OEM auto parts locating and data management service. For more information, please visit The Cobalt Group at cobaltgroup.com.