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Technology Stocks : Netro Corp - (NTRO) -- Ignore unavailable to you. Want to Upgrade?

To: mact who wrote (535)	11/23/1999 3:01:00 PM
From: Mark Oliver	Read Replies (1) \| Respond to of 792

Netro Corporation Announces Creation of Customer Advocacy Group November 23, 1999 08:31 AM SAN JOSE, Calif., Nov. 23 /PRNewswire/ -- Netro Corporation NTRO , a market leader in broadband wireless access systems, today announced the merger of its customer service and support function with its quality assurance group to create the Customer Advocacy Group. This will better position Netro to support customer networks as the broadband wireless access market moves to volume deployments. Francis Ngai, previously vice president, customer service, will lead this new group as vice president, customer advocacy. In this new position, Francis Ngai will formulate and execute all aspects of Netro Corporation's customer service, satisfaction and quality assurance initiatives. "Netro Corporation is dedicated to providing the highest level of product quality and customer satisfaction. As the broadband wireless access market expands, it is essential that we stay close to our customers and that we meet both their technical and quality expectations. Francis will play a vital role in helping us stay at the leading edge of this market," said Gideon Ben-Efraim, president and chief executive officer of Netro Corporation. Ngai comes to Netro Corporation from Heuristic Physics Laboratory, where as director of customer support he contributed to important strategic and tactical initiatives. Previously, Ngai was director of customer satisfaction at GaSonics International, a semiconductor equipment manufacturer and also served as country manager for IBM's service business in Hong Kong. Ngai received a B.S.E.E. from the University of South Carolina and a M.S.E.E. from Stanford University. About Netro Corporation Netro Corporation is a leading provider of intelligent broadband wireless access solutions for Internet and telecom service providers worldwide. Netro's broadband wireless access system, AirStar, derives its price performance benefit from its proprietary packet-based technology that maximizes spectrum usage through dynamic bandwidth allocation. AirStar is one of the first commercially available broadband wireless access systems, and is deployed in over 30 sites worldwide, carrying IP and voice traffic using a point-to-multipoint architecture. For more information, contact Netro Corporation, 3860 North First Street, San Jose, Calif. 95134-1702 USA 408-216-1500, netro-corp.com. SOURCE Netro Corporation