To: Raj Dolas who wrote (147890 ) 11/23/1999 4:16:00 PM From: D.J.Smyth Respond to of 176387
Dell to launch web based PC next week:news.cnet.com Dell home page goes dark By Jeff Pelline Staff Writer, CNET News.com November 23, 1999, 12:25 p.m. PT update Some consumers were not able to view Dell Computer's home page today, the launching point for sales of the computer maker's products online. A Dell spokesman confirmed the problem but said the PC maker's technical force was working to fix it. He said the outage was limited only to the Round Rock, Texas-based firm's home page. The outage comes amid ones reported by Amazon.com last week, and a prolonged slowdown by Toys "R" Us two weeks ago. The timing is inopportune: It comes during the Thanksgiving week, marking the start of the holiday shopping season. Consumers are expected to buy an estimated $5 billion in items, including PCs, this holiday season, according to analysts. Next week, Dell is expected to launch a lower-cost PC dubbed WebPC. Dell redesigned its site during the weekend of November 7, John Zoglin, director of online technology at Dell, said previously. The redesign mostly occurred to make the site more intuitive for users and to clear up some technical issues, he said. The company kicked off the Web site in 1996 but let it grow in a relatively ad-hoc fashion, he said. As a result, the site was comprehensive but not organized as efficiently as possible. Changes to the site were also not centrally managed as efficiently as they could have been, Zoglin said. Online sales constitute a huge part of Dell's sales. Chief executive Michael Dell recently said that 43 percent of the company's business is transacted via the Web and nearly half of its consumer business comes from the site. The site went dark for a brief period over the November 7 weekend, Zoglin said earlier.