To: Ruffian who wrote (51738 ) 11/25/1999 1:37:00 PM From: Jon Koplik Respond to of 152472
To all - (obligatory) Thanksgiving food preparation article. Thanksgiving: Turkey hot line smooths ruffled feathers Wednesday, November 24, 1999 By LINDA GORDON, Staff Writer Even experienced cooks often need reassurance when preparing a Thanksgiving turkey dinner. Fortunately, a gaggle of professionally trained home economists is just a toll-free phone call - or mouse click - away. For the past 18 years, Butterball Turkey Talk-Line experts have fielded more than 2.3 million questions concerning virtually every turkey preparation need. Jean Schnelle, director of the Talk-Line since its inception in 1981, calls the work "very satisfying." According to Schnelle, who refers to the 48 consultants as "pilgrims," there is little turnover among the people who handle these short-term jobs. (The service is only available from Nov. 1 to Dec. 23.) "They keep coming back. We have a lot of fun," Schnelle says, "while helping as many people as possible." Today and tomorrow, she adds, will be the busiest days of the year. Instead of winging it on their own, an estimated 6,000 to 7,000 people will get help from Butterball - in a one-on-one phone call, via a recorded informational message or over the World Wide Web. What are typical turkey roasting dilemmas? Here are the top six, followed by the number of queries. What's the best way to thaw a turkey? (13,276) How do you handle a turkey so it's safe to eat? (12,929) What's the best way to roast a turkey? (10,735) Where does the meat thermometer go? (10,228) How can leftover turkey be stored safely? (8,207) How do you know when the turkey is done? (6,086) Not surprisingly, inquiries run the gamut from silly to serious. But although women dominate the lines, Schnelle has noticed an increase in male callers. "The percentage of men has definitely gone up over the years," she says. "At first, the number was minuscule. Now, it has edged up to close to 20 percent." One of last year's most interesting questions came from a nervous young man who was planning to propose to his girlfriend over a special Thanksgiving turkey dinner. He called the Talk-Line to inquire if it was safe to bake the engagement ring in the stuffing. Instead of cooking it, the Talk-Line staffer suggested he slip the ring into the stuffing right before serving - and dish his unknowing bride-to-be a helping with "lots of carats." As a general rule, however, men tend to phone Talk-Line to offer tips, not ask for them. "They like to share their hints. In fact, they often call to tell us how they do the turkey," Schnelle says. And how does the Talk-Line director herself handle the annual holiday meal? By postponing it. By 6 p.m. Thursday night, she says, "I'll be happy to have survived Thanksgiving. And I'll look forward to enjoying my turkey dinner the Sunday afterward." Here's how to tackle turkey traumas via the Butterball Turkey Talk-Line: Around the Clock Assistance (automated information available after hours) (800) 323-4848, open to United States and Canada. Spanish assistance available. (800) TDD-3848, hearing- and speech-impaired assistance. butterball.com online assistance and e-mail. Dates and Hours (to talk one-on-one with a staffer) Nov. 24, 8 a.m. to 8 p.m. (CST) Nov. 25, Thanksgiving Day, 6 a.m. to 6 p.m. (CST) Entire contents ¸ 1999 Naples Daily News. All rights reserved. Published in Naples, Florida.