To: A. Reader who wrote (7851 ) 11/29/1999 1:31:00 PM From: the dodger Respond to of 9798
Just thought I add to the giddiness that certainly everyone is experiencing today... This is a supposedly true story from the Word Perfect Helpline which was transcribed from a recording monitoring the customer care department. Needless to say the HelpDesk employee was fired; however, he/she is currently suing the Work Perfect organization for "Termination without Cause". Actual dialogue of a former Word Perfect Customer Support employee (now I know why they record these conversations!) > "Ridge Hall computer assistance; may I help you?" > "Yes, well, I'm having trouble with WordPerfect." > "What sort of trouble?" > "Well, I was just typing along, and all of a sudden the words went > away." > "Went away?" > "They disappeared." > "Hmm. So what does your screen look like now?" > "Nothing." > "Nothing?" > "It's blank; it won't accept anything when I type." > "Are you still in WordPerfect, or did you get out?" > "How do I tell?" > "Can you see the C: prompt on the screen?" > "What's a sea-prompt?" > "Never mind, can you move your cursor around the screen?" > "There isn't any cursor: I told you, it won't accept anything I type." > "Does your monitor have a power indicator?" > "What's a monitor?" > "It's the thing with the screen on it that looks like a TV. Does it > have a little light that tells you when it's on?" > "I don't know." > "Well, then look on the back of the monitor and find where the power > cord goes into it. Can you see that?" > "Yes, I think so." > "Great. Follow the cord to the plug, and tell me if it's plugged into > the wall." > "Yes, it is." > "When you were behind the monitor, did you notice that there were two > cables plugged into the back of it, not just one?" > "No" > "Well, there are. I need you to look back there again and find the > other cable." > "Okay, here it is." > "Follow it for me, and tell me if it's plugged securely into the back > of your computer." > "I can't reach." > "Uh huh. Well, can you see if it is?" > "No." > "Even if you maybe put your knee on something and lean way over?" "Oh, > it's not because I don't have the right angle - it's because it's > dark." > "Dark?" > "Yes - the office light is off, and the only light I have is coming in > from the window." > "Well, turn on the office light then." > "I can't." > "No? Why not?" > "Because there's a power failure." > "A power...A power failure? Aha, Okay, we've got it licked now. Do > you still have the boxes and manuals and packing stuff your computer > came in?" > "Well, yes, I keep them in the closet." > "Good. Go get them, and unplug your system and pack it up just like > it was when you got it. Then take it back to the store you bought it > from." > "Really? Is it that bad?" > "Yes, I'm afraid it is." > "Well, all right then, I suppose. What do I tell them?" > "Tell them you're too damn stupid to own a computer."