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Technology Stocks : eShare Technolgies (ESHR) -- Ignore unavailable to you. Want to Upgrade?

To: Ashley800 who wrote (60)	12/7/1999 4:55:00 PM
From: Tom Hua	Respond to of 653

Tuesday December 7, 4:38 pm Eastern Time Company Press Release SOURCE: eShare Technologies Biztravel.com Selects eShare Technologies to Provide Travelers First-Class Online Customer Service First Travel Web Site Offering Live Online Customer Service Implements eShare's NetAgent Live Interaction and E-mail Management Solution ATLANTA, Dec. 7 /PRNewswire/ -- eShare Technologies (Nasdaq: ESHR - news), a leading provider of unified web and telephony customer communication solutions, announced today that Biztravel.com (www.biztravel.com ), the business travel-focused division of Rosenbluth Interactive, has selected eShare's NetAgent solution to provide real-time online customer service on its web site. NetAgent is the industry's first integrated, fully-featured web customer interaction solution that combines the power of e-mail management with live interaction for eBusinesses. As the first travel Internet site to offer live online customer service, Biztravel.com selected NetAgent to provide online customer service capabilities, including instant messaging, e-mail correspondence and live chats with agents. ``The primary focus of most online travel sites today is enabling transactions,' said Neal Bibeau, president, Rosenbluth Interactive. ``Business travel often isn't as simple as booking a flight. Customers may have questions about flight connections, or what business capabilities a certain hotel has. eShare's NetAgent allows us to provide assistance every step of the way and in any way the customer chooses to interact -- including live online customer support.' Jupiter Communications recently reported that while the online travel market reached approximately two billion dollars last year, and is expected to reach $16 billion by 2003, most people are dissatisfied with their online travel shopping experiences. In fact, 49% of respondents to a Jupiter Survey of online users ranked travel as the category in which they most want live customer service -- making it the highest of all online services surveyed, including investment banks, consumer electronics and PC hardware. ``Solutions such as NetAgent provide Internet sites such as BizTravel.com with a higher standard of customer service on the Web,' said James Tito, vice chairman and president, eShare Technologies. ``By selecting NetAgent to enhance its customer communication and satisfaction, Biztravel.com can assist more travelers online, in real time. That's a critical component of serving the customer, especially when you're dealing with last-minute or complex travel issues.' About eShare Technologies eShare Technologies is a leading total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. Its customers include leading organizations in the financial services, retail, media and communication industries such as 1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T WorldNet. The company's Web addresses are eshare.com and melita.com . About Rosenbluth Interactive Rosenbluth Interactive, which comprises both consumer travel services and services for the self-planned business traveler through the recently announced acquisition of Biztravel.com, is known for world-class customer service and cutting-edge technological offerings. These include Fare Guard(SM), a patented technology that searches the airlines' systems for lower fares up until the date of departure -- allowing Biztravel.com customers to benefit from a price reduction announced by the airlines after they have planned or purchased a trip. Other innovative features on the site include calendar synchronization, automatic upgrading, personalized frequent traveler point tracking, and real time messaging-to-pager alerts -- informing the traveler of timely flight information one hour prior to take-off. SOURCE: eShare Technologies