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Technology Stocks : Comverse Technology -- Ignore unavailable to you. Want to Upgrade?

To: Trader Dave who wrote (953)	12/9/1999 12:22:00 PM
From: Beltropolis Boy	Read Replies (1) \| Respond to of 1331

TD. didn't see this released on our side o' the pond. NotsureifyouwereinfoggyLondontownorontheContinentbutmywildguesswouldbeCostadelSolthistimeofyearCM ----- COMVERSE INFOSYS: Multiple call recording applications on a single platform 12/06/1999 M2 PRESSWIRE * ULTRA from Comverse Infosys offers a single scalable platform for up to 2,000 agents Comverse Infosys, a pioneer of intelligent recording solutions* has introduced the world's first call recording system to support multiple applications for both full-time and selective recording on a single platform. The ULTRA* call recording system offers a scalable solution for 10-2,000 agents, which allows customers to tailor call recording solutions to their business requirements. It also offers a unique Optical Disc storage system for incredibly fast retrieval of recorded calls. ULTRA call recording applications are available to meet all recording requirements in the call centre including dispute resolution, regulatory and contractual compliance, training, transaction verification, sales confirmation and quality monitoring. ULTRA can capture voice, data, and desktop screens simultaneously, as well as e-commerce communications. To support economical data storage, flexible archiving and fast retrieval ULTRA offers a powerful and unique Hierarchical Storage Management (HMS) system that allows customers to use any or all of three media - online, digital audio tape (DAT) or optical disc for high speed retrieval at the call centre desktop. OpenStorage is available for centralised data warehousing and export or analysis for various business applications. Many ULTRA call recording applications are unique in the market-place and include: full-time recording; event-driven recording which can be driven by IVRs, CTI servers and desktop screen entries; record on-demand allowing agents to tag calls for instant playback; Rules-Based Recording* which allows automatic recording of selected calls based on switch information such as ANI, DNIS or customer ID. The Mentor quality monitoring application is available to support objective agent evaluation and identify individual training needs. Voice and screen recordings with synchronized playback support comprehensive assessments of agent performance. User-friendly templates can be customized, allowing managers to score agents against a range of criteria. Additional ULTRA applications are available to support more effective call centre management. Customer Experience* is unique to Comverse Infosys, providing the facility to capture the caller's experience of your call centre and share the data with management throughout the enterprise. Contextual recording can provide a snapshot of how your operation responds to critical events, for example when queues are backed up and service thresholds are being violated. Another unique feature, 'Virtual PlaybackTM' allows conversations to be played back from any desktop or telephone in the enterprise, across the LAN, WAN or the internet. ULTRA is CTI ready and integrates with all leading PBXs, ACDs including Aspect, Lucent, Nortel, Siemens and Rockwell, as well as Genesys and GeoTel CTI servers. It also integrates with leading CRM, Contact Management, Workflow Management and Workforce Management packages. Comverse Infosys, is a division of Comverse Technology, Inc., one of the fastest growing companies on the NASDAQ 100. Comverse Infosys pioneered the digital recording market, shipping the first digital recording system in 1987. It offers flexible and intelligent multimedia systems for recording, storing and retrieving voice conversations in customer service, telemarketing or telesales call centres. Comverse Infosys also offers enhancements in customer relationship management with the ability to provide proof-of-performance and quality monitoring systems to identify specific training needs. Many of the UK's leading call centres, including, Barclaycall, BT Cellnet, Birmingham Midshires, Britannic Assurance, Thames Water, First Direct, First Mortgage, Friends Provident, Lloyds TSB and the Woolwich Building society use call centre recording systems from Comverse Infosys.