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Company Press Release
SOURCE: DSL.net, Inc.
DSL.net Deploys New Operations Support System
Best of breed applications automate DSL.net's back office systems and provide greater response to customers
NEW HAVEN, Conn., Dec. 9 /PRNewswire/ -- DSL.net, Inc. (Nasdaq: DSLN - news), a direct provider of high-speed Internet access and solutions, today announced that it has successfully deployed a new Operations Support System (OSS) to automate its supply chain process. The OSS combines software and services from, among others, MetaSolv Software, Inc. (Nasdaq: MSLV - news) and NightFire(TM) Software Inc., with implementation through BusinessEdge Solutions. From point-of-sale through the provisioning and installation of service, to post-sale customer care and loop ordering from Incumbent Local Exchange Carriers (ILECs), the entire process can now be managed from a single, central system. This will result in reduced service intervals and error rates that can sometimes plague emerging Internet and data communications companies.
''Establishing an OSS that can scale in size to meet our projected growth was an important task,'' said David Struwas, DSL.net's president and chief executive officer. ''The fact that we were able to deploy ahead of schedule and on-budget demonstrates the importance we place on our ability to execute for our customers. Our successful implementation is largely due to the caliber of our partners and the focus of our internal resources.''
The multi-component deployment enables customers to verify the availability of DSL.net service in their area and provides an extensive intranet application for the sales team that includes a lead-filtering and screening application. The new system will immediately increase sales force productivity. DSL.net has successfully automated the pre-qualification, eligibility, and distance validation processes with an Internet based e- business solution.
Telecom Business Solution(TM) (TBS(TM)) from MetaSolv, a leading provider of operations support systems, will provide workflow automation, order entry, order management, network inventory and design, Internet domain/email management, service provisioning, trouble management, and customer care for DSL.net's new OSS.
DSL.net also deployed NightFire's(TM) SupplierExpress(TM) 2.0 software, an application that will allow DSL.net to streamline its communication with its ILEC partners.
''DSL.net is the first company to receive the benefit of the latest version of our product, SupplierExpress(TM) 2.0, which we announced in November,'' said Jerry Rudisin, chief executive officer of NightFire. ''With SupplierExpress as a key component of its overall OSS, DSL.net will be able to facilitate its relationships with the ILECs, resulting in improved service for its customers.''
BusinessEdge, a leader in delivering innovative industry focused OSS strategies, teamed with DSL.net to provide program management, design, integration, and implementation of DSL.net's OSS. ''DSL.net is a company that is clearly thinking about its customers,'' said Shailendra Jain, managing partner of BusinessEdge. ''The work they have done with their OSS shows a creativity and commitment to service that has made it a pleasure to be part of this project.''
ABOUT DSL.net
Based in New Haven, Conn., DSL.net, Inc. is a data communications and Internet access provider using digital subscriber line technology to provide high-speed Internet access solutions to small and medium size businesses. DSL.net intends to establish services in second and third tier cities throughout the United States. As of September 30, 1999, DSL.net had provided service or had installed equipment in 52 cities. For more information on DSL.net visit its web page at www.dsl.net.
FORWARD LOOKING STATEMENTS
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements are subject to a variety of risks and uncertainties, many of which are beyond DSL.net's control, which could cause actual results to differ materially from those contemplated in these forward-looking statements. In particular, the risks and uncertainties include those described under ''Risk Factors'' in DSL.net's October 6, 1999 IPO Prospectus, which include, among other things, (i) DSL.net's extremely limited operating history, which makes it difficult to evaluate its business and prospects; (ii) the difficulty of predicting the new and rapidly evolving high-speed data communications industry; (iii) DSL.net's unproven business model, which may not be successful; (iv) DSL.net's reliance on the traditional local telephone companies with whom it competes; (v) regulatory, legislative, and judicial developments, which could adversely affect the way DSL.net operates its business; and (vi) DSL.net's ability to recruit and retain qualified personnel, establish the necessary infrastructure to support its business, including the deployment of operations support systems, and manage the growth of its operations. Existing and prospective investors are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. DSL.net undertakes no obligation to update or revise the information contained in this press release, whether as a result of new information, future events or circumstances or otherwise.
All company names, brand names, and product names are trademarks of their respective holder(s).
SOURCE: DSL.net, Inc.
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