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Non-Tech : The Discount Broker's Hall of Shame -- Ignore unavailable to you. Want to Upgrade?

To: Sam Citron who wrote (557)	12/8/1999 4:09:00 PM
From: Stan Michael	Respond to of 594

Unfortunately, this paternalism is common to many; this has been one of the reasons I have mostly moved from Schwab; I've talked to their Customer Service several times and the usual response is that I am too ignorant to understand the need for this security feature (not so phrased, but there is an undertone that implies that I don't understand). --Stan

To: Sam Citron who wrote (557)	12/8/1999 4:18:00 PM
From: Maven1	Read Replies (1) \| Respond to of 594

First Amex trade a bad experience. Could not trade online, had to go through customer service. I knew I filled but my screen showed no open orders, no trades for hours afterward. Finally got through on phone, learned I had filled almost immediately. Rep apologized---"too much volume in response to promotions." Lousy excuse--- they should have been sure of capacity before they went overboard on promotions. Am considering cutting them off if they don't improve pronto.