To: Boolish who wrote (4565 ) 12/9/1999 11:16:00 PM From: Garry Read Replies (1) | Respond to of 6076
From the BCTV site: (BCTV) - Despite all of the hype about online shopping this holiday season, a lot of people are still hesitating to give e-commerce a whirl. One of the reasons: the lack of a person touch - the fact that you can't actually talk to a real person, if you have questions. But a North Vancouver company has developed a program it says will change all that. And it has some high-powered partners who seem to agree. Brian Coxford, reporting: "The product is Dr. Bean, a software that puts you the customer across the counter from a clerk in cyperspace when you want to buy on the internet." Sales pitch: "These work in conjunction with this." Brian Coxford, reporting: "The sales pitch is for two New York investment brokers at the North Vancouver office of Sideware, the company that has developed Dr. Bean." John Wedel, G.M. E-commerce: "So with our software, what we have gone ahead and done is given it the ability to multiple configure data sources." Brian Coxford, reporting: "It?s a company on the move?world of information technology...In August, there were 50 employees here. Now, there?s eighty and Sideware estimates it will need a thousand employees by this time next year." Owen Jones, C.E.O., Sideware Systems Inc.: "Where we want to be is the service provider for e-commerce on millions of Internet sites in the next couple of years." Brian Coxford, reporting: "In this demonstration, John and Meaghan are customer and clerk. With Dr. Bean they interact, discussing everything from the technology of the product to color and style...and buy it in real time online." Meaghan Wickers, Sideware Program developer: "It?s like going into a drug store and asking for drugs...It makes you feel confident, because you have someone to talk to right away." Brian Coxford, reporting: "Dr. Bean is written in JAVA, making it accessible to any system. And Sideware has aligned itself with some major players in the market place: IBM, Oracle, AT&T and Sunmicrosystems." Owen Jones, C.E.O., Sideware Systems Inc.: "Those four companies have 80% of the business world wide. For us to be the principal supplier, we are not there yet, has the potential for billions of dollars for us." Brian Coxford, reporting: "Sideware's upside: if it become an exclusive supplier, Dr. Bean could be huge. So the company is expanding, looking for skilled university computer sciences grads. It plans to open offices in 17 cities including here. Its market is U.S. driven. Its stock is trading on the Canadian Venture Exchange (symbol SYD.U) and the NASDAQ (symbol SDWSF)."