QNTS News...
(BSNS WIRE) Mercata Selects Quintus' WebCenter
Suite to Power Online Cus
Mercata Selects Quintus' WebCenter Suite to Power
Online Customer Service
Business Editors/High-Tech Writers
FREMONT, Calif.--(BUSINESS WIRE)--Dec. 13,
1999--
Web Chat, Voice Over IP, and Self-Service
Capabilities to Enhance
Customer Service for Interactive Retailer
Quintus Corporation (Nasdaq:QNTS), a provider of
contact center
solutions for e-customer relationship management
(eCRM), today
announced that Mercata(TM) has selected Quintus
WebCenter(TM) to
provide online shoppers with multiple ways to receive
personalized
customer service on its e-commerce site
(http://www.mercata.com).
Mercata is a leading e-commerce retail site that
features an
innovative group-buying service called the
PowerBuy(TM). Mercata's
PowerBuy service offers a limited-time buying
opportunity during which
online shoppers can join together to achieve
tremendous volume
discounts on premium name-brand products in
appliances, baby,
electronics, gifts and gadgets, hobbies, home and
kitchen, lawn and
garden, luggage, sports and fitness, tools, watches and
jewelry
departments. The more users who decide to purchase a
specific item,
the lower the price.
Quintus WebCenter, a component of the Quintus
eContact Suite,
provides a comprehensive solution for delivering
Web-based sales and
service. WebCenter will enable Mercata to offer
customers a choice of
ways in which to obtain assistance while shopping on
Mercata's site,
including a searchable self-help library and real-time
assistance from
Mercata customer service associates via a Web-based
chat. Through the
click of a button, visitors to the Mercata site will be
connected to a
customer service associate, allowing them to browse
Mercata's site
together, collaboratively view pages and online forms,
and communicate
in real time. With WebCenter, customer questions will
be answered
immediately from the Web site.
"Mercata provides customers with an easy way to get
great online
deals on brand-name products through its innovative
group buying
service. Compelling and effective customer service
options are the
keys to maintaining our status as a premier online
retailer," said
Terry Miller, senior vice president, customer
acquisition and
retention of Mercata. "With the addition of Quintus
WebCenter, we
expect to turn more shoppers into buyers by providing
multiple service
offerings to meet the individual preferences of our
customers."
"Mercata's business is driven by making connections
with its
customers on its e-commerce site," said Alan
Anderson, chairman and
CEO of Quintus Corporation. "Quintus WebCenter
will assist Mercata in
delivering the personalized service and reassurance
that are crucial
for building customer satisfaction and customer
relationships online."
About Mercata
Mercata (http://www.mercata.com) is a
next-generation interactive
retailing company established to provide customers
with a quick,
simple and secure shopping experience unlike any
other on the Web
today. Mercata's dynamic group-buying process is
made possible by its
patent pending We-Commerce(TM) business methods
and technology, which
provide the means for consumers to join together to
get amazing deals
on name-brand products in appliances, baby,
electronics, gifts and
gadgets, hobbies, home and kitchen, lawn and garden,
luggage, sports
and fitness, tools, watches and jewelry departments.
Mercata is
revolutionizing retailing through new business methods
such as its
PowerBuy(TM) service and its proprietary
We-Commerce technology.
Mercata, Inc., founded in September 1998, is a
privately held company
with funding from Vulcan Ventures Inc., Highland
Capital Partners,
Global Retail Partners, Europ@web, Amerindo and
other investors.
About Quintus Corporation
Quintus Corporation (Nasdaq:QNTS) provides a
comprehensive
electronic customer relationship management (eCRM)
solution to manage
customer interactions, such as customer orders,
inquiries and service
requests, and deliver consistent customer service
across multiple
communication channels, including the Internet, email
and the
telephone. The Quintus eContact(TM) software suite
includes
applications that address the needs of customer service
representatives and agents in sales and service,
consumer relations,
technical support, and human resources centers and a
routing engine to
manage customer interactions. Quintus eContact
enables companies to
handle high volumes of customer interactions and
leverage
opportunities to sell additional products and services to
their
customers. Quintus is based in Fremont, Calif. For
more information
about Quintus, call 800/337-8941, email
sales@quintus.com or access
the World Wide Web at www.quintus.com.
The statements contained in this press release that are
not
purely historical are forward-looking statements within
the meaning of
Section 21E of the Securities and Exchange Act of
1934, including
statements regarding Quintus Corporation's
expectations, beliefs,
hopes, intentions, or strategies regarding the future.
Forward-looking
statements include statements regarding future sales,
product
introduction and acceptance, market acceptance and
financial
stability. Quintus Corporation's actual results and the
timing of
certain events may differ significantly from the results
discussed in
the forward-looking statements.
Note to Editors: eContact and WebCenter are
trademarks and
Quintus is a registered trademark of Quintus
Corporation. All other
trademarks and registered trademarks are the property
of their
respective owners.
--30--dc/sf*
CONTACT: Quintus Corporation
Laurie Wickham, 508/787-2855
laurie.wickham@quintus.com
or
Schwartz Communications
Jim Sarlo or Alissa Vasilevskis, 415/512-0770
jsarlo@schwartz-pr.com
alissav@schwartz-pr.com
or
MWW/Savitt
Jennifer Peacor, 206/689-8576 (for Mercata)
jpeacor@mww.com
KEYWORD: CALIFORNIA
INDUSTRY KEYWORD: INTERNET
TELECOMMUNICATIONS SOFTWARE
E-COMMERCE
MARKETING AGREEMENTS
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