No doubt I am the only one left here. ;)
Quintus' WebCenter Wins Best of Show Award at CTI Expo Fall
1999
Business Editors/High-Tech Writers
CTI Expo Fall 99
FREMONT, Calif.--(BUSINESS WIRE)--Dec. 22, 1999--
Integrated Email, Voice, Chat, and Collaboration Capabilities
Make WebCenter a Standout for Delivering Web-based Service to
Today's 'E-Generation'
Quintus Corporation (Nasdaq:QNTS), a provider of contact center
solutions for e-customer relationship management (eCRM), today
announced that its WebCenter(TM) 2.4 software suite received the Best
of Show Award at CTI Expo Fall 99, a major industry trade show held in
Las Vegas, Nevada on December 8 and 9. A comprehensive, integrated set
of software for delivering Web-based sales and service, Quintus
WebCenter was selected for the award by the editorial staff of
Internet Telephony, Communications Solutions and C@ll Center CRM
Solutions magazines.
As the Internet becomes an increasingly popular way for consumers
to research products, make purchases and obtain support, e-commerce
sites are increasingly pressed to deliver high-quality,
consumer-friendly service to online customers. Quintus WebCenter 2.4
represents an advance in eCRM technology by integrating email, voice,
self-help, and live help (including Web chat and real-time
agent-customer collaboration). Consequently, agents can work across
more than one channel at a time to serve Web customers.
For example, agents and customers can speak on the phone and
collaborate online at the same time, allowing e-commerce businesses
to deliver highly personalized service. Moreover, agents can monitor
an online customer's activities and proactively offer assistance via
e-mail, pop-up text boxes, and telephony callback features. Such
features add the "human touch" that can enhance the customer's
e-commerce experience, increase browse-to-buy ratios, and encourage
repeat business in the highly competitive e-commerce market.
"Our editors selected Quintus Corporation for their innovation
and vision, as well as the outstanding impression they made on our
exhibit floor," said Rich Tehrani, president and group publisher of
Technology Marketing Corporation and co-chairman of CTI Expo. "Quintus
WebCenter 2.4 has made CTI Expo the leading forum for the
datacom/telecom industry. The continued success and growth of Quintus
WebCenter will make our next show (now called Communications Solutions
Expo) an even bigger success."
Quintus demonstrated WebCenter's capabilities live on the show
floor of CTI Expo. In collaboration with Lipstream, a provider of live
voice communication over the Internet, Quintus showed live
conversations and Web collaboration over the Internet between online
customers and agents using a WebCenter-enabled desktop, augmented with
Lipstream's live Internet voice service.
"E-commerce isn't a fad -- it's the future of sales and service
delivery in the coming millennium," said Alan Anderson, chairman and
CEO of Quintus. "Businesses need to cultivate relationships with
millions of ordinary, online consumers by providing first-rate,
immediate service over their e-commerce sites. Quintus WebCenter can
help e-commerce businesses deliver the personalized, efficient
services that today's Internet-savvy 'e-generation' demands. This Best
of Show award reinforces our experience at customers like Mercata.com,
United Airlines and others, that Quintus is offering the technology
businesses need to stay ahead of the competition."
REI was an early adopter of Quintus WebCenter to support their
online service objectives. "At REI.com, our goal is to provide each of
our customers with the easiest way to find exactly what they are
looking for, with the best customer experience possible," notes Matt
Hyde, vice president, online sales at REI.com. "Quintus WebCenter
enables us to honor each online customer's service preference,
creating a superior customer service experience."
Quintus WebCenter: Component of the Quintus eContact Suite(TM)
Quintus WebCenter is part of the Quintus eContact Suite, a family
of software that enables companies to personalize, route, and manage
customer interactions across multiple communication channels,
including the Internet, email and the telephone. WebCenter leverages
the universal eContact architecture, engine and tools, giving agents
the real-time information they need to personalize service to
customers. quote.bloomberg.com |
