To: Bux who wrote (4247 ) 12/15/1999 11:02:00 PM From: Ruffian Respond to of 13582
During 1999, Wireless Review's Mystery Caller uncovered frightening holes in customer communications about wireless service. Over the last 12 months, Wireless Review has reported actual phone conversations with wireless carriers about service. Some conversations were humorous while others were alarming in their inaccuracy. Here are the top 5 picks for the most disturbing responses: GSM Dyslexia WR: Can I use my phone anywhere in the country with your service? CSR: We don't have roaming agreements in some places. Some cities are not set up for GMS. We are on the GMS system, and all cities are not set up for GMS. Interface Intrigue WR: What is the difference between CDMA, TDMA and GSM? CSR: TDMA … is generated through what is called time development management … CDMA is code development management … The TDMA system allows the system to be able to hold three calls at one time; it is like an old system. CDMA allows the system to hold 10 calls at one time. Geography Lesson WR: I am looking for service that I can use in England. CSR: What I need to find out is are you speaking of New England, the country? Accounting 101 WR: When you use a landline phone, calls are free after you pay a monthly service charge. Why is it more expensive to use a wireless phone? Sales Rep: Because it is wireless, and you are not using … a regular phone (where you have a lot of hookup and cables). OK, whereas a wireless is just like it says. Wire. Less. No wires. It is all going by fiber optics. Y2K Not OK WR: Will my phone work on Jan. 1, 2000? CSR: I am going to be honest with you, I really don't know. I need to know, too. I have one also. I pay a bill, too. So I need to know also. I mean, we don't know. I am going to be honest with you. We don't know. I wish I could give you more information, but I really just … don't … know. Comments? Write to tarre_beach@intertec.com.