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Strategies & Market Trends : The Thread Formerly Known as No Rest For The Wicked -- Ignore unavailable to you. Want to Upgrade?

To: kfdkfd who wrote (79075)	12/16/1999 7:29:00 AM
From: Tom Hua	Respond to of 90042

biz.yahoo.com Thursday December 16, 6:03 am Eastern Time Company Press Release SOURCE: eShare Technologies, Inc. eShare Technologies to Provide Live Assistance To Over 10,000 AOL Members Each Day eShare's NetAgent Technology a Component of AOL's Member Service Support ATLANTA, Dec. 16 /PRNewswire/ -- eShare Technologies (Nasdaq: ESHR - news), a leading provider of real-time Internet customer communication solutions, announced that America Online (NYSE: AOL - news) has implemented eShare's NetAgent(TM) solution, the industry's first and only hosted Internet customer interaction solution. AOL uses eShare's NetAgent to provide real-time online customer support to over 10,000 members daily within its Member Services and Shop@AOL online shopping destination. NetAgent provides AOL with live customer support for AOL's online shoppers through real-time personal interaction. ''We're happy to work with eShare to bring their NetAgent solution to work for our members,'' said Keith Jenkins, AOL Senior Vice President of Member Services. ''By providing our online members and Shop@AOL visitors with real-time access, we hope to increase our members' satisfaction with support and online shopping.'' James Tito, vice chairman and president, eShare Technologies, said, ''We think eShare's NetAgent solution will make it easy for AOL customer care consultants to handle multiple member requests, providing a complete, seamless solution.''