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To: Bo Le who wrote (152)12/16/1999 3:57:00 PM
From: Tom Hua  Read Replies (1) | Respond to of 653
 
BL, more news!

Thursday December 16, 3:14 pm Eastern Time

Company Press Release

SOURCE: eShare Technologies

eShare Technologies Poised to Meet Linux
Demand


ATLANTA, Dec. 16 /PRNewswire/ -- eShare Technologies (Nasdaq: ESHR - news), a leading provider
of unified web and telephony customer communication solutions, announced its support of the Linux
operating system for its web-based communication products. According to an April 1999 survey
conducted by the Internet Operating System Counter, Linux ran on approximately 31% of the Internet
servers polled, more than any other single operating system.

A recent International Data Corporation (IDC) report stated that the use of Linux grew at an annual rate of
181% in 1998. The same report projected that the use of Linux will grow faster than the use of any other
operating system through 2003.

''The free, open source platform of Red Hat Inc.'s Linux software is gaining popularity among many
corporate IT departments, and its high throughput, performance and scalability have resulted in explosive
growth,'' said Bradley Birnbaum, chief technology officer, eShare Technologies. ''eShare recognized the
incredible potential of Linux in its early stages and has since been implementing the Linux platform into its
suite of web-based communication solutions.''

''eShare is working diligently to meet the needs of a changing market,'' said James Tito, vice chairman and
president, eShare Technologies. ''We want to embrace the future of eShare and its products by
implementing the most demanded platforms to our solutions. The grassroots technology and structure of the
Linux system coincides with eShare's approach to go the extra mile to make things easier for our
customers.''

''In addition to eShare's future plans to support the Linux operating system, we will continue to provide
first-class support to Windows NT,'' said Birnbaum. ''Because of the changing needs of our customers,
eShare will continue to develop our products and services with our customers' diverse needs as our
number-one priority.''

About eShare Technologies

eShare Technologies is a leading total-solution provider of unified Web and telephony customer
communication solutions for customer-contact centers, e-commerce and online communities. Its customers
include leading organizations in the financial services, retail, media and communication industries such as
1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T
WorldNet. The company's Web addresses are eshare.com and melita.com .

This press release contains forward-looking statements relating to market conditions, staffing and
infrastructure, results of operations, product development and availability, product functionality and benefits,
strategic planning and marketing strategies. Such statements are made based on management's beliefs as
well as assumptions made by, and information currently available to, management, pursuant to 'safe-harbor'
provisions of the Private Securities Litigation Reform Act of 1995. While these statements reflect our best
current judgment, they are subject to risks and uncertainties that could cause a change in focus and
direction. A discussion of certain risk factors that may cause actual results to differ from these
forward-looking statements can be found in eShare's Form 10-K for the period ended December 31,
1998, on file with the SEC.

SOURCE: eShare Technologies



To: Bo Le who wrote (152)12/16/1999 4:00:00 PM
From: Tom Hua  Read Replies (1) | Respond to of 653
 
BL, with 31% of all internet servers running on Linux, ESHR will be the first to offer online customer care solutions to these players. KANA and EGAN products do not run on Linux.

Regards,

Tom