To: Rocket Scientist who wrote (8714 ) 12/17/1999 3:58:00 PM From: Rocket Scientist Respond to of 29987
G* PR regarding Canadian start of service:globalstar.com GLOBALSTAR CANADA'S TESTING TRIALS DECLARED A SUCCESS Limited customer service begins in Canada MISSISSAUGA, ON, Dec. 16 /CNW/ - Enthusiastic feedback from prospective customers and dealers has confirmed that Globalstar Canada, a satellite-based telecommunications system, is now ready to launch limited customer service. "Our trial customers are responding extremely positively, frequently commenting on the reliability of the service and the excellence of Globalstar 's voice and performance quality," said Peter White, general manager of Globalstar Canada. "We are extremely pleased with the feedback and consequently feel ready to introduce limited customer service this week." Globalstar Canada asked 200 potential customers, dealers and service providers in Canada to test the company's mobile and fixed service and provide feedback. The phased launch is giving Globalstar the opportunity to make final adjustments to the marketing, distribution and customer care systems before introducing full commercial service in early 2000. "I've used other satellite systems and never had this level of voice clarity before," said Eric Kannen, president of Spectrum 2000 Group. "The voice clarity of the Globalstar service was comparable to that of high quality cellular network with no voice delay -- it was like I was on a cell phone. I was also impressed by the light weight and cellular-like size of the handset." Globalstar 's technology ensures that each satellite call is handled by more than one satellite at a time, so that if a caller loses contact with one satellite, the call is routed to another satellite and the call is not interrupted. "The ability to make both satellite and cellular calls over a Globalstar phone is a very valuable feature," said Charles Rees, president of Town and Country Cellular Group. "For my customers, the Globalstar service ensures guaranteed access to communications at the most economical level -- they don't want to pay for a satellite call if cellular service is available." The anticipated customer base includes people in the oil and gas, mining, forestry and transportation industries or disaster relief organizations and business travelers who are frequently located outside telecom-serviced areas. "We believe there is a great opportunity to provide convenient and reliable communication to parts of the country where the challenging terrain makes land-based telecommunications difficult if not impossible," said Kannen. "Satellite service from Globalstar will mean people in the natural resource sector and other remote workers will no longer have to leave their work site to use a cellular or pay phone." Globalstar combines satellite technology and local telephone systems to provide sophisticated, yet affordable telephone services almost anywhere in the world. While this technology makes maintenance and upgrades easy, fast and less expensive than that of other satellite systems, many trial customers were attracted to having a phone with either 613 or 403 Canadian area codes, eliminating the hassle of calling internationally for domestic calls as required by competitive services. The Globalstar system features 48-satellite low-earth orbiting (LEO) constellation and 38 land-based gateways -- two of which are in Canada, located in Smiths Falls, Ontario and High River, Alberta. In December, limited customer service will be available from the Smiths Falls gateway to customers from Manitoba to Newfoundland, with 49 dealers distributing the Globalstar satellite phone. The western provinces will receive service when the High River gateway is completed in January. "Globalstar's network of worldwide partners with existing telecom infrastructure has enabled us to build a robust network at a lower cost than competing systems, resulting in a more efficient system and more affordable services for our customers," said White. "Everyone who tried our phones has been impressed with our system. We are really looking forward to full service launch in the new year." Globalstar Canada is a partnership of Canadian Satellite Communications (Cancom), Loral Space & Communications and Vodafone Airtouch Plc. Globalstar Canada will be supplying Globalstar services to Canadian and worldwide subscribers through earth station gateways located in Smiths Falls, Ontario and High River, Alberta. For more information, visit Globalstar 's web site at www.globalstar.ca. Globalstar, led by founding partner Loral Space & Communications, is a partnership of the world's leading telecommunications service providers and equipment manufacturers. Globalstar partners include co-founder Qualcomm, along with Alenia Aerospazio (a Finmeccanica company), DaimlerChrysler Aerospace, and Hyundai. For more information, visit Globalstar 's web site at www.globalstar.com.